Receptionist

MITS Academy is seeking a Receptionist to oversee the front desk operations and facilitate effective communication with students, parents, visitors, and the internal team.

Key Responsibilities:

• Oversee the reception area and greet students, parents, and visitors warmly.
• Professionally manage incoming calls, student inquiries, and walk-in visits.
• Provide essential information regarding courses, admissions, schedules, and facilities at the institute.
• Respond to inquiries and follow-ups via calls and WhatsApp.
• Keep accurate records of inquiries, walk-ins, and follow-up communications.
• Coordinate with the counselling and academic teams to schedule student visits and appointments.
• Follow up with prospective students and their parents concerning their inquiries.
• Assist with admission documentation and other basic administrative duties.
• Ensure a professional and organized atmosphere at the front desk.
• Support seminars, workshops, demo classes, and various academy events.
• Prepare and maintain daily records of inquiries and follow-ups.

Requirements:

• Strong communication and interpersonal skills.
• Friendly, confident, and professional demeanor.
• Excellent telephone etiquette and customer service skills.
• Proficient in MS Office and Google Sheets.
• Effective communication skills in English, Hindi, and Punjabi.
• Strong coordination and follow-up abilities.
• Positive outlook with a readiness to learn.