Relationship Manager - Farmer Finance

A Relationship Manager - Farmer Finance plays a pivotal role in delivering our banking solutions and services to esteemed customers. This position requires a comprehensive banking perspective. Relationship Managers must possess a strong desire to comprehend customer needs and provide tailored solutions accordingly. The guiding principle is to maintain fairness towards both the customer and the bank. At ICICI Bank, our customer-focused relationship managers are tasked with establishing new customer relationships and enhancing the wallet share of current customers, all while emphasizing service excellence and customer satisfaction. They work collaboratively with various internal teams to ensure top-tier customer service. In alignment with our mission to extend the bank's full suite of offerings to customers, our relationship managers engage with a wide range of products including savings solutions, loan products, overdraft facilities, instant loans, investment options, care products, trade solutions, business loans, and wealth management services, all while adhering to our core value of fairness to both the bank and the customer.

Key Responsibilities

Customer Service: Achieve service excellence by partnering with customers throughout their lifecycle and providing appropriate products and services based on their financial requirements, ensuring fairness to both the customer and the bank in every interaction.

Business Development: Tasked with sourcing and selling Kisan Credit Cards (KCC), expanding the wallet share of existing customers, and bringing in new customers by promoting relevant agricultural products.

Champion 360-degree banking: Deliver products tailored to customer needs in collaboration with other internal banking teams to ensure suitable offerings.

Enhance the portfolio quality: Focus on improving the customer portfolio while upholding the philosophy of fairness to both the bank and the customer.

Customized solutions: Follow branch guidelines to maintain and manage the branch effectively, ensuring the availability of essential infrastructure.

Uphold the values: Provide products that reflect fairness towards both our customers and the Bank 

Key Qualifications & Skills

• Educational Qualification: A graduate with relevant experience in relationship management.
• Communication: Strong verbal and written communication abilities.
• Team Collaboration: A readiness to work alongside various teams to provide on-ground support and deliver required resources.
• Innovate: Create and execute comprehensive sales and customer relationship strategies, processes, and structures.
• Market Awareness: Assess and analyze industry trends, customer motivations, and potential partnerships.

About the Business Group

The Retail Banking Group of ICICI Bank caters to a diverse array of customer segments, including individuals, self-employed professionals, SMEs, proprietors, government entities, and retail institutions. With nearly 7000 business centers nationwide, our relationship team is committed to fulfilling customer needs through a holistic approach. ICICI Bank offers an exceptional range of digital solutions designed to meet the varied banking demands of our customers. To ensure a seamless banking experience, we have implemented the ICICI Stack approach, which encompasses a complete spectrum of banking services—from accounts, payments, and transactions to credit cards, personal loans, mortgage solutions, vehicle financing, and business & institutional services.