Quality Specialist (Kannada,Tamil,Telugu,Malyalam)

Job Opening: Quality Specialist

Salary: upto 5.5 LPA

Experience Required: 2 to 3 years

Work Days: 5.5 days

Education: Graduated

Mandatory Language required:- Kannada

Roles & Responsibilities (Quality Analyst):

• Monitor and evaluate inbound/outbound calls to ensure quality standards are met
• Identify areas for process improvement and training needs
• Provide constructive feedback to agents for performance enhancement
• Maintain quality reports and audit records accurately
• Collaborate with team leaders and trainers to enhance service quality
• Ensure adherence to company policies and compliance guidelines

Eligibility Criteria:

• Experience in call auditing, quality analysis, or related BPO/customer service roles is preferred
• Strong analytical, listening, and communication skills
• Ability to handle data, reports, and feedback sessions effectively
• Freshers with a keen eye for detail and strong communication skills are welcome to apply