Project Manager - Enterprise ZTNA Managed Services

Job Title: Project Manager (SPOC) - Enterprise ZTNA Managed Services

Company: Bay Datacom Solutions Pvt Ltd www.baydatacom.com

Location: Delhi @ client site

Experience Required: 10-15 Years

Compensation: 15-18 LPA

Work Environment: 24x7 Enterprise Security Operations & Technical Support

Position Overview

The Project Manager will serve as the primary point of contact (SPOC) for the client, managed service provider, and internal technical teams. This role will encompass responsibilities including service governance, SLA performance monitoring, stakeholder management, escalation handling, reporting, compliance adherence, resource allocation, and the overall operational success of the dedicated ZTNA support initiative.

Qualifications

·                    Bachelor's or Master's Degree from an accredited institution

·                    A minimum of 10 years of experience in IT/Cybersecurity

·                    At least 5 years of experience in Cybersecurity Operations

·                    Proven experience in managing enterprise security support services

·                    PMP Certification is required

·                    CISSP/CISM/CISA/CEH certifications are preferred

Core Responsibilities

·                    Act as the main customer SPOC.

·                    Oversee service delivery performance.

·                    Facilitate governance meetings.

·                    Evaluate SLA and KPI compliance.

·                    Handle major escalations.

·                    Coordinate resources across L1/L2/L3 teams.

·                    Lead service improvement initiatives.

·                    Manage reporting and compliance needs.

·                    Identify and mitigate risks and operational dependencies.

·                    Ensure adherence to contracts and customer satisfaction.

Essential Technical Skills

·                    Cybersecurity Operations

·                    IT Infrastructure Management

·                    Project Management

·                    ITIL/ITSM Practices

·                    SLA Governance

·                    Incident Management

·                    Escalation Management

·                    Stakeholder Management

·                    Resource Planning

·                    Risk Management

·                    Reporting & Governance

Desirable Skills

Understanding of ZTNA Architecture, SASE/SSE Concepts, Security Compliance Frameworks, Vendor Management, Enterprise Security Architecture, Security Operations Center Exposure, Information Security Governance

Customer-Facing Duties

Primary Customer SPOC, Monthly/Quarterly Service Reviews, Escalation Governance, Service Improvement Planning, Executive Reporting, Customer Satisfaction Management.

Incident & Escalation Duties

Executive Incident Oversight, Major Incident Governance, Escalation Coordination, Vendor/OEM Engagement Management, Risk Mitigation Planning.

Behavioral Competencies:

Leadership, Executive Communication, Conflict Resolution, Negotiation Skills, Strategic Planning, Customer Focus, Accountability, Relationship Management

Key Performance Indicators (KPIs)

·                    SLA Compliance ≥ 98%

·                    CSAT Achievement

·                    Escalation Resolution Efficiency

·                    Resource Utilization

·                    Service Availability

·                    Governance Compliance

·                    Risk Mitigation Effectiveness

·                    Customer Retention & Satisfaction

Ideal Candidate Profile

Preferred candidates will have experience managing:

·                    Enterprise Security Support Programs

·                    ZTNA Managed Services

·                    Cybersecurity Operations Centers

·                    Network Security Services

·                    Identity Security Programs

·                    SASE/SSE Service Delivery

Significant Advantages:

·                    Experience with Accops HySecure Projects

·                    Enterprise Cybersecurity Program Management

·                    Experience in Government or Large Enterprise Deployments

Please submit your updated resume including the following details:

1. Current CTC (fixed + variable)

2. Salary Expectations

3. Notice Period

Best Regards,

Rajesh Kumar

Aayam Consultants

New Delhi

Cell: 9311232179 / 7011595674

Email: [HIDDEN TEXT]