Desktop Support Eng

Essential Qualifications:

• Proficiency in diagnosing and resolving issues with desktops and laptops
• Experience supporting Windows 10 and Windows 11 operating systems
• Knowledge of Microsoft Office 365 suite and Outlook email client
• Familiarity with Active Directory for user account management and password resets
• Basic understanding of networking protocols including TCP/IP, DNS, DHCP, and VPN connections
• Ability to support printers and various peripheral devices
• Previous experience working within an IT Helpdesk or Service Desk environment
• Hands-on experience with ticketing management platforms such as ServiceNow, Jira, Remedy, or equivalent tools
• Exceptional verbal and written communication skills

Primary Responsibilities:

• Deliver Level 1 technical support to end-users, addressing their hardware, software, and network concerns
• Diagnose and resolve issues related to hardware components, software applications, and network connectivity
• Manage incidents and service requests efficiently using designated ticketing systems
• Configure and maintain desktops, laptops, printers, and email accounts to ensure optimal functionality
• Guarantee prompt resolution of issues to maximize user satisfaction and operational continuity