Project Account Specialist (Account Manager) - (Hybrid)

Key Responsibilities

• Receive and process customer orders from the sales team or clients, ensuring all details are verified and coordinating timely execution.
• Assist in reviewing orders for accuracy and provide prompt feedback to clients.
• Oversee and follow up on project tasks and timelines with both internal and external teams; promptly communicate any issues or delays to clients.
• Facilitate product and system training sessions with clients via video conferencing.
• Serve as the primary liaison for a portfolio of clients, fostering strong, trusted relationships through regular communication and meetings.
• Leverage product and system expertise to address client inquiries, pinpoint operational gaps, and suggest customized solutions.
• Recognize opportunities for upselling and cross-selling to enhance revenue within existing accounts.
• Assist in contract negotiations in accordance with company policies and collaborate with technical teams on product solutions and support needs.

Job Requirements

• Exceptional verbal and written communication skills with the ability to forge relationships with stakeholders at all levels.
• Customer-oriented, with outstanding interpersonal and problem-solving skills.
• A cooperative team player with a positive, flexible, and dedicated approach.
• Previous experience in Sales, Project Coordination, or Account Management is beneficial.
• A minimum of a Diploma or Bachelor's Degree in Business Administration, Marketing, Management, or a related discipline.
• At least 1 year of relevant work experience is preferred; however, recent graduates are welcome to apply.