IB
Job Description
Introduction
IBM Finance & Operations is the foundation of IBM’s transformation, helping drive efficiency, transparency, and smarter decision-making throughout the business. Our teams deliver the insight and rigor that shape strategy, protect financial strength, and allow IBM to invest in innovation and growth. In Finance & Operations, you’ll blend analytical capability with teamwork and a spirit of curiosity. You will collaborate with colleagues across functions and geographies, leveraging data, technology, and process excellence to build solutions that improve performance and create clear, measurable impact. IBM provides continuous learning, career development, and a culture that respects and values diverse perspectives. Join a global team that keeps IBM moving ahead—while also shaping your own future in a fast-evolving environment.
Your Role And Responsibilities
Role and Responsibilities
As a Procurement Operations Specialist, you will support procurement applications and related processes, along with assistance for accounts payable help requests. This position is a single point of contact for global procurement professionals and suppliers, ensuring both the procurement organization and the client organization receive strong support. Your key responsibilities include:
None
Required Technical And Professional Expertise
Required Professional and Technical Expertise
Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.
IBM Finance & Operations is the foundation of IBM’s transformation, helping drive efficiency, transparency, and smarter decision-making throughout the business. Our teams deliver the insight and rigor that shape strategy, protect financial strength, and allow IBM to invest in innovation and growth. In Finance & Operations, you’ll blend analytical capability with teamwork and a spirit of curiosity. You will collaborate with colleagues across functions and geographies, leveraging data, technology, and process excellence to build solutions that improve performance and create clear, measurable impact. IBM provides continuous learning, career development, and a culture that respects and values diverse perspectives. Join a global team that keeps IBM moving ahead—while also shaping your own future in a fast-evolving environment.
Your Role And Responsibilities
Role and Responsibilities
As a Procurement Operations Specialist, you will support procurement applications and related processes, along with assistance for accounts payable help requests. This position is a single point of contact for global procurement professionals and suppliers, ensuring both the procurement organization and the client organization receive strong support. Your key responsibilities include:
- Provide Call Centre Support: Handle inbound calls and emails, delivering high-quality support and addressing client questions related to procurement tools and processes. Receive and accurately document clear help requests from IBM internal clients and suppliers.
- Resolve Problems and Escalate: Collect relevant details about issues, create problem reports, and escalate to the appropriate Level 2 contact when required. Keep clients updated with regular feedback on the status of their tickets.
- Maintain Accurate Records: Log every help request by creating a call log, ensuring correct contact information is captured and that problems/questions are documented precisely.
- Utilize Knowledge Database: Use the knowledge database to support responses to client inquiries, applying knowledge of the supported procurement applications to resolve issues.
- Deliver High-Quality Service: Provide courteous and empathetic interactions with clients, using professional call-handling skills and meeting high-quality service standards.
None
Required Technical And Professional Expertise
Required Professional and Technical Expertise
- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Experience Working with Call Centres: Knowledge of professional call handling skills, including clear communication, problem determination, and conflict resolution.
- Knowledge of Organizational Structure: Basic understanding of the organizational structure of global procurement and how it connects with internal clients and suppliers.
- Familiarity with Problem-Solving: Exposure to problem-solving methods, including collecting relevant information, producing problem reports, and escalating issues to higher-level contacts.
- Basic Software Skills: Familiarity with software applications such as Excel, and the ability to effectively use knowledge databases for guidance.
- Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.
- Software Specific Skills: Familiarity with software applications beyond Excel, such as other Microsoft Office tools, may be advantageous for using knowledge databases and resolving client inquiries.
- Procurement Application Knowledge: In-depth understanding of supported procurement applications and their functionality may strengthen problem-solving abilities and improve support quality for clients.
Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.
- Software Specific Skills: Familiarity with software applications beyond Excel, such as other Microsoft Office tools, may be advantageous in utilizing knowledge databases and resolving client queries.
- Procurement Application Knowledge: In-depth understanding of supported procurement applications and their functionality may enhance problem-solving capabilities and improve the quality of support provided to clients.
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