PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Introduction

A career in IBM Consulting is built on long-term relationships and close collaboration with clients worldwide. In this position, you will join IBM BPO, part of Consulting, helping accelerate digital transformation through agile methodologies, process mining, and AI-enabled workflows.

You’ll partner with innovators across multiple industries to advance the hybrid cloud and AI journey for some of the world’s most forward-thinking and valuable organizations. Your ability to accelerate impact and drive meaningful change for clients is supported by our strategic partner ecosystem and our comprehensive technology platforms across the IBM portfolio, including IBM Software and Red Hat.

In IBM Consulting, curiosity and a commitment to continuous learning are key to success. You will be backed by mentors and coaches who encourage you to challenge established norms, explore ideas beyond your immediate responsibilities, and deliver creative solutions that produce breakthrough outcomes for a wide range of clients. Our culture of evolution and empathy supports long-term career growth, offering learning opportunities in an environment that values your individual skills and experience.

Your Role And Responsibilities

As Senior Process Analyst – Recruitment, you will work with partners to deliver end-to-end recruitment support. You will collaborate closely with the client’s IBM operation management and staff. You will define, develop, plan, and implement sourcing strategies to build a qualified talent pipeline.

Your Primary Responsibilities Include

• Take full ownership of the sourcing life cycle, ensuring adherence to Service Level Agreements (SLA) as applicable, and taking appropriate actions to drive successful outcomes.
• Perform an initial assessment of each candidate’s suitability.
• Apply new sourcing approaches to identify candidates and generate new leads.
• Partner with the business head to set and track weekly/quarterly/yearly Global Delivery Center goals.
• Use ATS to support candidate screening (and other program tools).
• Ensure detailed screening and selection criteria to identify top talent and strengthen the overall quality of the talent pool.
• Regularly update candidate status in the Applicant Tracking System (ATS).
• Complete other miscellaneous duties as required by management.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate/Postgraduate with at least 3-5 years of experience using recruitment standard methodologies (preferably within ITES / BPO / FA).
• Experience building rapport and collaborating with Hiring Managers across open requisition, sourcing, debriefing, and offer stages.
• Strong expertise in sourcing via social media platforms and other innovative sourcing channels.
• Proven ability in partner management, including the confidence and skill to handle difficult conversations.
• Capacity to develop deep domain expertise, understand business strategy, and support innovation.
  
  

Preferred Technical And Professional Experience

• Experience in direct sourcing and recruitment within a corporate or consultancy environment (RPO set-up is preferred).
• Consultative mindset and genuine passion for recruiting, with the role approached as more than transactional work; proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
• Ambitious individual who can work independently toward agreed targets/goals.
• Demonstrated change management experience, openness to change, strong time management, and the ability to work under tight deadlines.
• Demonstrable interpersonal skills, contributing to team success by delivering related results as needed.
• Maintain current technical knowledge by attending educational workshops and reviewing relevant publications.