Patient Service Associate (O&G Ward)

Position Overview

Become part of an energetic team committed to providing outstanding customer service and fostering a welcoming atmosphere for all patients. This position is centered on achieving excellence in patient care and ensuring satisfaction through a variety of support roles.

Key Responsibilities

• Follow principles of service excellence when responding to inquiries from patients and their next of kin (NOK). Ensure adherence to operational standards and protocols. Handle patient feedback, escalating concerns to the Service Team Leader or Service Executive as appropriate. Execute patient registrations and screenings accurately, protecting data integrity. Process billing efficiently and collect payments on the same day. Maintain clinic facilities to guarantee a prepared and inviting environment for patients. Set up the clinic for the first patient at least 15 minutes before scheduled appointments. Assist clinicians and therapists during patient consultations to ensure a smooth experience. Manage appointment scheduling, including initial and follow-up visits. Monitor patient wait times and provide timely updates. Be adaptable and available for assignments across various clinics as necessary. Help patients effectively use kiosks and mobile applications. Adhere to all departmental and hospital policies and procedures. Take on additional tasks assigned by management, such as administrative support or data management. Participate in quality improvement initiatives, including projects aimed at service enhancement.

Qualifications

• Minimum educational qualification of 'N' level, along with relevant experience in healthcare or a service-oriented field. Competent in computer skills. Strong team collaborator with excellent communication and interpersonal skills. Ability to manage multiple tasks in a high-paced environment.