Operations Executive – Healthcare Operations

Title: Operations Executive

Location: Delhi

Experience: 3-5 years of relevant experience in operations management, preferably in healthcare, clinics, hospitals, diagnostics, or a service-oriented organization.

Job Summary:

Operations Executive required to oversee and coordinate day-to-day operational activities across designated locations. The selected candidate will help ensure uninterrupted business operations, uphold process compliance, manage coordination with internal and external stakeholders, and contribute to service quality as well as operational efficiency.

Key Roles & Responsibilities:

1. Operations Management:

Manage and coordinate daily operational activities across all assigned locations.

Ensure operational processes are executed smoothly and align with company SOPs.

Track operational performance, recognize gaps, and implement corrective measures.

Support new center setup, rollout activities, and operational go-live implementation.

2. Coordination & Communication:

Coordinate with HR, Accounts, Sales, Clinical, Procurement, and Management teams.

Ensure timely communication, ongoing follow-ups, and closure of operational requirements.

Coordinate with hospitals, vendors, and external stakeholders to keep operations running effectively.

Enable effective coordination across departments to meet operational goals.

3. Process Compliance & Documentation:

Ensure company policies, procedures, and SOPs are implemented consistently.

Review adherence to processes across departments and assigned locations.

Support internal audits, operational evaluations, and compliance reviews.

Maintain complete and accurate operational records, reports, and documentation.

4. Inventory & Logistics Management:

Coordinate inventory planning, stock allocation, transfers, and replenishment activities.

Ensure products, supplies, and other operational resources are available on time.

Coordinate logistics for clinics, camps, and field operations.

Track stock movement and assist with inventory reconciliation.

5. Customer & Service Operations:

Monitor service quality and ensure a positive patient experience.

Manage operational escalations and ensure issues are resolved within required timelines.

Work with internal teams to maintain a smooth patient flow and consistent service delivery.

Spot areas for process improvement to enhance operational efficiency.

Required Skills & Qualifications:

• Graduate in any discipline; a degree in Business Administration or Operations Management is preferred.
• 3-5 years of relevant experience in operations management, preferably in healthcare, clinics, hospitals, diagnostics, or a service-oriented organization.
• Strong coordination, communication, and problem-solving skills.
• Good knowledge of operational processes, SOP implementation, and documentation.
• Proficiency in MS Office, particularly Excel, Word, and reporting tools.
• Ability to manage multiple tasks, coordinate across departments, and meet deadlines.
• Willingness to travel between assigned locations, if required.

Key Competencies:

• Operational planning and execution
• Interdepartmental coordination
• Process compliance and documentation
• Inventory and logistics coordination
• Customer service and issue resolution
• Time management and attention to detail