Network Engineer

Key Responsibilities:

. Provide Level L2/3 IT network security operations support

. Take incident calls and ensure the Service Level Agreement (SLA) for our clients is consistently met

. Implement changes to the networking-line in alignment with the organization’s Change Management processes

. Maintain compliance with internal policies, processes, and standards, as well as those of clients’ organizations

. Produce network analysis reports, including findings supported by detailed analysis

. Attend regular operations review meetings, including operational issues review and ticket reviews

. Participate in projects/activities that support continuous improvement initiatives

. Perform proper handover from the project team to operations following commissioning of projects

. Deliver internal training and/or conduct knowledge transfer to the team

. Update operations documentation, including technical documentation and CMDB (as applicable)

Requirements:

. At least 8 years of experience providing network operational and administration support for Cisco products (Routers / Switches/WLAN)

. MUST have Cisco ACI

. Diploma or Degree in Engineering, IT or its related field

. Minimum Cisco CCNP certification

. In-depth knowledge of network routing and switching technologies and protocols

. Knowledge of network security, load balancing and optimization technologies

. Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred

. Ability to work in a multi-cultural team

. Good communication skills, both written and verbal

. Ability to prioritize work & multitask

. Analytical mindset and strong troubleshooting skills

. Willing to work in a 12 hours Shift and 24.7 Support environment