Manager, Delivery Lead

As an essential part of our leadership team, you will oversee the planning, management, and successful execution of strategic projects, aimed at enhancing customer satisfaction and driving growth.

If you are enthusiastic about spearheading impactful initiatives and possess expertise in AI to facilitate modern, intelligent delivery methods, this is a fantastic opportunity to join Avanade, a premier global technology consulting firm. In this capacity, you will significantly contribute to delivering innovative, high-quality solutions, nurturing trusted client relationships, and supporting sustained business growth.

In your role as the Delivery Lead, you will be responsible for managing our most crucial and intricate projects and programs, ensuring they are completed with the highest standards, on time, within budget, and meeting quality expectations. Your work will be vital in cultivating strong client partnerships and aiding key sales efforts, positioning you as a central figure in our business growth strategy. Furthermore, you will have the chance to mentor and provide technical guidance to our skilled colleagues. Together we do what matters.

Key Responsibilities

. Lead and execute large, intricate technology implementation programs across various countries, ensuring successful delivery from initiation to closure within a regional delivery framework.

. Own the complete program delivery process, ensuring compliance with scope, timeline, budget, quality standards, contractual obligations, and commercial commitments.

. Oversee fixed-price and commercially sensitive projects, ensuring robust governance in:

o Scope and change management

o Project planning and scheduling

o Financial management and cost control

o Risk and issue management

o Delivery execution and quality assurance

. Develop, maintain, and govern detailed project plans, ensuring requirements are clearly defined, tracked, and managed throughout the project lifecycle.

. Proactively identify, evaluate, and address project and program risks, making necessary adjustments and securing alignment from senior leadership on critical decisions.

. Interpret and manage contractual obligations to ensure that delivery aligns with agreed-upon scope, commercial terms, and client expectations.

. Function effectively within consulting and solution implementation settings, leveraging structured project delivery methodologies while accommodating client-specific needs.

. Build and sustain trusted relationships with executive stakeholders, including CXO-level leaders, managing escalations, navigating complex situations, and driving successful business outcomes.

. Provide technical and delivery leadership across Microsoft solution engagements by:

o Guiding delivery teams on best practices

o Contributing to architecture and integration discussions

o Supporting informed solution and technology decisions

. Lead cross-functional, multi-disciplinary teams by fostering accountability, resolving conflicts, maintaining project momentum, and mentoring team members to achieve high performance.

. Manage relationships with clients, suppliers, partners, and subcontractors to ensure successful delivery outcomes.

. Navigate complex delivery environments across Southeast Asia (SEA), adapting to regional business practices, diverse teams, and varying customer expectations.

. Utilize AI-enabled capabilities and emerging technologies throughout the Software Development Lifecycle (SDLC) to enhance delivery efficiency, innovation, and overall project success.

. Drive continuous improvement and achieve results in ambiguous or rapidly evolving environments by proactively identifying opportunities to enhance delivery performance and customer value.

. Promote a customer-centric culture while coaching, mentoring, and developing high-performing teams across business units and practice areas, including AI, M365, D365 ERP, and CRM programs.

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Skills and Experiences

• A bachelor's degree in a business or technology-related field is preferred. We appreciate a blend of practical experience and educational background to excel in our projects.
• 8 to 10+ years of overall work experience

• Demonstrated experience leading technology project implementations within a regional context, managing delivery across 3-5+ countries.
• Strong grasp of contract management, commercial terms, and contractual obligations, with the ability to effectively manage client expectations and delivery commitments.
• Extensive experience overseeing end-to-end project and program delivery within consulting and solution implementation environments.
• Proven ability to engage confidently with CXO and senior business stakeholders, manage escalations, navigate challenging discussions, and build trusted client relationships.
• Deep technical understanding of Microsoft platforms, ideally including Dynamics 365 ERP/CRM, Power Platform, and Azure technologies, enabling you to challenge delivery teams, contribute to architectural discussions, and guide solution decisions.
• Strong leadership skills with the capability to influence cross-functional teams, foster accountability, resolve conflicts, and lead effectively in high-pressure delivery situations.
• Solid understanding of Southeast Asia (SEA) business and cultural dynamics, including regional delivery complexities, diverse teams, and varying client expectations.
• Experience managing commercially sensitive fixed-price projects with robust governance across:
• Scope and change management
• Project planning and estimation
• Financial management and cost control
• Risk and issue management
• Delivery execution and quality assurance
• Thorough knowledge and practical application of core Project and Program Management principles, including estimation, planning, scheduling, resource management, and scope control.
• Proficiency in project management methodologies, tools, and techniques, including Microsoft Project and similar project control tools.
• Good understanding of Earned Value Management (EVM) and project financial reporting to facilitate effective decision-making.
• Proven ability to independently manage large, complex ERP/CRM or enterprise transformation projects from initiation to closure.
• Results-oriented, self-motivated, and comfortable operating in ambiguous or rapidly changing environments while continually driving improvements and positive outcomes.
• Strong customer focus, interpersonal skills, and leadership capabilities, with experience in leading, coaching, and mentoring both onshore and offshore teams.
• Significant project and service management experience delivering solutions for global external clients within a technology consulting or professional services environment.

It would be advantageous if you have

• Experience utilizing AI capabilities within the Software Development Lifecycle (SDLC) to enhance delivery efficiency, innovation, and project outcomes.
• Professional project management certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional).