LELenovo
Manager, APAC IT Desktop Support
Kuala Lumpur ₹5K-8K LPA Posted 29 May 2025
FULL TIME
Servicenow
Team Management
Troubleshooting
Windows Os
Desktop Support
+1 more
Job Description
- A minimum of 5 years of relevant experience in a Desktop Support position is mandatory, along with at least 1 year of experience in a managerial or hands-on leadership role.
- Supervise the Desktop Support team across the Asia Pacific region.
- Conduct regular review and update meetings with regional managers.
- Oversee team ticket management responsibilities.
- Familiarity with ServiceNow, including ticketing and reporting processes, is essential.
- Strong leadership and communication skills are crucial.
- Proficient organizational and project management capabilities are required.
- Perform onsite analysis, diagnosis, and resolution of desktop issues for end users.
- Expertise in software, hardware, and network troubleshooting, with analytical skills to identify patterns and trends.
- Collaborate effectively with the Desktop Support and Global Infrastructure teams.
- Ability to adhere to processes and procedures while thriving in a target-driven environment.
- Excellent interpersonal skills and the capability to interact with a diverse range of customers.
- Customer-centric approach; committed to delivering high-quality customer service.
- Adept at quickly learning and assimilating technical information.
- Demonstrates strong attention to detail, persistence, and a sense of ownership.
- Responsible for requesting and coordinating external vendor support.
- Methodical in updating tickets and keeping end users informed.
- Proficient in Excel for report creation and management.
- Solid understanding of Windows 10/11 client operating systems, including installation, configuration, and troubleshooting.
- Some familiarity with Apple MAC computers is preferred.
- Experience in managing antivirus software, preferably MS Defender, along with skills in managing and preventing virus outbreaks.
- Monitor and optimize desktop performance.
- Knowledge of IP address classes and IP subnetting.
- Basic understanding of switching technologies.
- Troubleshoot WAN and LAN connectivity issues.
- Good grasp of wireless technologies, including configuration and support for laptops, smartphones, scanners, and printers.
- Familiarity with DNS and DHCP systems for troubleshooting purposes.
- Manage and troubleshoot access to shared folders and printers.
- Oversee the procurement, setup, and operation of hardware and software to meet company requirements.
- Provide setup, maintenance, and support for warehouse scanners and mobile printers, ideally Honeywell and Zebra models.
- Good knowledge of Lenovo hardware maintenance practices.
- Understanding of provisioning devices for imaging in Intune.
- Competent in Office 365, Microsoft Teams, and OneDrive.
- Strong troubleshooting skills for email-related issues.
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