LAlavu tech solutions sdn bhd
M365 Business Analyst
Malaysia Posted 29 Sept 2026
FULL TIME
Service Now
Exchange
Itil
Sharepoint
Microsoft 365
+2 more
Job Description
The M365 Business Analyst serves as a crucial link between business stakeholders and technical teams, facilitating the effective implementation and enhancement of Microsoft 365 solutions.
This position emphasizes the collection of requirements, the design of workflows, and the promotion of adoption for M365 tools, including Exchange, Teams, SharePoint, and OneDrive.
Key Responsibilities and Requirements
Key Responsibilities
Requirements Gathering & Analysis
- Elicit, document, and convert business requirements into user stories with precise acceptance criteria.
- Organize workshops and discovery sessions to identify use cases and productivity gaps.
Solution Design & Implementation
- Partner with technical teams to create M365-based solutions that align with business objectives.
- Utilize Power Platform and automation tools to enhance workflows.
Stakeholder Engagement
- Serve as a liaison among business users, IT, and development teams.
- Present solution concepts and business cases to executive leadership.
Testing & Validation
- Coordinate and lead User Acceptance Testing (UAT) to verify solution readiness.
Governance & Compliance
- Ensure that solutions adhere to security, compliance, and governance standards.
Training & Adoption
- Create training materials and best practices to promote effective use of M365 tools.
Continuous Improvement
- Remain informed about advancements in M365 and spearhead proof-of-concept initiatives.
Required Skills & Experience
Experience: Minimum of 5 years as a Business Analyst, ideally in enterprise-level digital transformation.
Technical Knowledge: Demonstrated experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.
Methodologies: Strong understanding of Business as Usual (BAU) and project activities, with familiarity in Service Now tools.
Frameworks: Understanding of ITIL processes related to incident, request, and change management.
Soft Skills: Exceptional communication, stakeholder management, and documentation capabilities.
This position emphasizes the collection of requirements, the design of workflows, and the promotion of adoption for M365 tools, including Exchange, Teams, SharePoint, and OneDrive.
Key Responsibilities and Requirements
Key Responsibilities
Requirements Gathering & Analysis
- Elicit, document, and convert business requirements into user stories with precise acceptance criteria.
- Organize workshops and discovery sessions to identify use cases and productivity gaps.
Solution Design & Implementation
- Partner with technical teams to create M365-based solutions that align with business objectives.
- Utilize Power Platform and automation tools to enhance workflows.
Stakeholder Engagement
- Serve as a liaison among business users, IT, and development teams.
- Present solution concepts and business cases to executive leadership.
Testing & Validation
- Coordinate and lead User Acceptance Testing (UAT) to verify solution readiness.
Governance & Compliance
- Ensure that solutions adhere to security, compliance, and governance standards.
Training & Adoption
- Create training materials and best practices to promote effective use of M365 tools.
Continuous Improvement
- Remain informed about advancements in M365 and spearhead proof-of-concept initiatives.
Required Skills & Experience
Experience: Minimum of 5 years as a Business Analyst, ideally in enterprise-level digital transformation.
Technical Knowledge: Demonstrated experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.
Methodologies: Strong understanding of Business as Usual (BAU) and project activities, with familiarity in Service Now tools.
Frameworks: Understanding of ITIL processes related to incident, request, and change management.
Soft Skills: Exceptional communication, stakeholder management, and documentation capabilities.