L2 Support

Job Overview

We are looking for a skilled L2 Support specialist to become a part of our team in India. The successful candidate will possess a robust technical foundation and a dedication to delivering outstanding customer service.

Key Responsibilities

• Deliver technical assistance to customers through phone, email, and chat channels.
• Identify and resolve hardware and software problems.
• Support the setup and configuration of systems and applications.
• Record and monitor issues within the ticketing system.
• Work collaboratively with other departments to address complex challenges.
• Ensure high levels of customer satisfaction are maintained.

Required Skills and Experience

• 2-5 years of experience in technical support or a related domain.
• Strong knowledge of operating systems including Windows, Linux, and Mac OS.
• Understanding of networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP).
• Proficient with remote support tools and ticketing systems.
• Exceptional communication and interpersonal abilities.
• Capable of working independently as well as part of a team.
• Strong problem-solving skills with an emphasis on customer service.