IT Project Manager (Location: North)

Key Responsibilities

• Design and oversee strategies for system maintenance, focusing on renewals, technology updates, and ongoing enhancement initiatives.
• Supervise system operations to guarantee uptime, availability, performance, and quality of service.
• Formulate and manage maintenance contracts, detailing SLAs, service specifications, penalties, and terms for renewal or exit.
• Assess and oversee service providers to ensure compliance with contractual obligations and established service levels.
• Maintain vendor relationships, conducting performance assessments, resolving issues, and driving service enhancements.
• Assist with Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises as necessary.
• Track system health, operational KPIs, and maintenance efficiency, proactively identifying and addressing potential issues.
• Oversee project budgets, expenditures, change requests, and forecasts to guarantee adherence to financial limits.
• Identify and manage project risks, keeping risk registers up to date and escalating critical concerns when needed.
• Coordinate efforts among project teams and cross-functional stakeholders, ensuring effective communication and timely project delivery.
• Create project documentation, including business cases, proposals, status updates, and management reports.
• Keep precise records for contracts, procurement processes, invoices, project documentation, and governance needs.
• Collaborate with technical teams on applicable applications, internal tools, and CI/CD processes to facilitate system operations.

Qualifications

• Minimum of 6 years of project management experience, ideally in system maintenance, IT operations, or technology projects.
• Proven experience in managing vendors, maintenance contracts, SLAs, and service delivery processes.
• Strong expertise in budget management, risk assessment, stakeholder engagement, and project oversight.
• Solid understanding of IT systems, software applications, and software development/CI/CD methodologies.
• Preferred background in procurement, contract management, and evaluation of service providers.
• A degree or equivalent qualification in Computer Science, Information Technology, Engineering, Business, or a related discipline.