IT Admin

End-User IT Resources

• Overseeing the leasing schedule for desktops and laptops across different subscriptions;
• Monitoring IT equipment that is scheduled for technology updates;
• Tracking IT equipment related to incoming and outgoing personnel;
• Coordinating the deployment and return of IT equipment for new and departing officers;
• Managing leasing invoices and conducting verification.

WOG Services Administrative Support

• Initiating Service Requests;
• Overseeing leasing invoices and conducting verification;
• Monitoring the status of software packaging and deployment.

IT Asset Management

• Administering the Configuration Management Database (CMDB);
• Receiving delivered assets;
• Transferring assets to AFM for IT resource allocation;
• Monitoring the usage of hardware, software, and licenses;
• Assisting with asset disposal;
• Conducting asset tagging.

General Support

• Preparing, sending, and uploading advisories and announcements;
• Managing the mailbox (addressing standard inquiries such as tech refresh, printer issues, token replacement, etc.);
• Sourcing small-value peripheral purchases;
• Testing IT services;
• Managing physical keys;
• Performing any other ad-hoc duties as necessary.

Mobile Devices Support

• Preparing mobile devices;
• Provisioning GoMAX;
• Creating Apple and Google accounts;
• Completing and submitting GoMAX forms;
• Upgrading mobile operating systems and installing/uninstalling software;
• Monitoring various service billing and conducting verification.