Inside Sales Support Representative

• Generate service quotations that include pricing and billing proposals based on the machine inventory and service levels requested by customers.
• Draft Lenovo Customer Agreements for onboarding new clients.
• Create and verify customer records for newly acquired clients.
• Authorize and accept service contracts and purchase orders in accordance with Lenovo's corporate policies.
• Monitor and ensure that all contract invoices are accurately processed within the SAP billing system. When necessary, assist with specific customer invoice requirements and execute billing adjustments following Lenovo's business control protocols.
• Facilitate contract terminations upon requests from customers, subject to management approval.
• Demonstrate proactivity in identifying and resolving issues across various integrated systems (Dynamic 365/LBP/S4 HANA/iBase).
• Collaborate closely and communicate effectively with sellers, partners, inside sales representatives, pricing teams, customers, accounts receivable, the accounting department, and other relevant cross-functional teams.
• Address and resolve all operational challenges and concerns raised by customers, sellers, or partners. Take the initiative to seek better solutions for problem resolution and follow up on all cases until they are closed.
• Create and maintain audit-ready documentation, responding to audit inquiries within specified deadlines.
• Achieve the agreed-upon operational, process, and individual Key Performance Indicators (KPIs) while consistently meeting deadlines.
• Compile daily reports on quote and contract statuses and distribute them to relevant stakeholders.
• Assist with data analysis when necessary.

Position Requirements:  

• Education: Bachelor’s Degree or equivalent qualification.
• Language: Strong written and verbal communication skills in English are essential. Proficiency in Mandarin (both verbal and written), preferably Traditional Mandarin, is required. 'We are seeking Mandarin-speaking candidates to serve our Mandarin-speaking customers.'
• Experience: 2-3 years of experience in quoting, contract management, and billing is preferred.
• Intermediate to advanced proficiency in Microsoft 365 and S4 HANA is desirable.
• Highly motivated with the ability to thrive in a fast-paced environment while managing multiple concurrent tasks, projects, and priorities.
• A collaborative team player who can also think independently.
• Strong critical thinking and problem-solving abilities. Attention to detail is crucial.
• Outstanding interpersonal and relationship management skills, with the ability to work well in a geographically dispersed team. Maintain a positive and professional demeanor.