Distributor Engineer Assistant

Position Title: Distributor Engineer Assistant

Role Objective: Enhance the distributor onboarding process by facilitating order fulfillment, ensuring technical readiness, and tracking certification, thereby promoting consistency, minimizing delays, and elevating partner satisfaction.

Location: Malaysia

Work Arrangement: Remote

Primary Duties

Responsibilities Include:

• Facilitate the submission and coordination of equipment orders

• Assist in the creation of Bill of Materials for order fulfillment

• Provide guidance to distributors regarding the software and hardware product catalog

• Monitor distributor certification progress to ensure adherence to compliance standards

• Ensure distributors are informed about the certification roadmap and timelines

• Deliver structured weekly status updates to stakeholders

• Offer remote assistance for setting up and preparing demo environments

• Conduct remote diagnostics and basic network troubleshooting using standardized technical documentation

• Coordinate prompt escalation and resolution across various teams

• Address any knowledge gaps using existing training resources

• Collaborate with Distributor technical representatives to ensure alignment

• Leverage existing documentation to clarify the functionalities of HPE/Juniper solutions

Essential Qualifications:

• Solid understanding of networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)

• Exceptional attention to detail to guarantee accuracy and quality of outputs

• Professional and clear communication skills (both written and verbal)

• Experience in cross-functional and global work environments

• Technical academic background

Desired Skills

Preferred Qualifications:

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)

• Basic understanding of network security concepts (TLS, certificates, encryption)

• Familiarity with Juniper and HPE networking solutions and platforms

Behavioral Competencies:

• Ownership mindset (responsible for tracking and follow-ups)

• Proactive in identifying and escalating issues

• Ability to thrive in fast-paced environments

• Strong collaborative skills across different geographies and cultures

Expected Outcomes:

• Achieve 100% completion of technical certification plans for assigned distributors within 3 months

• Ensure the successful setup of demo environments for all assigned distributors within 6 months

What This Role Does NOT Entail:

• Managing account relationships

• Developing automation solutions

Core Skills Required

IP Address Management

Dynamic Routing