Senior Program/Project Manager
Job Description
Oversees customer interaction to guarantee that all project parameters—scope, timeline, budget, and quality—are fulfilled through strategic planning, control, and management of customer initiatives. Coordinates efforts among corporate teams, clients, and third-party vendors to design, promote, and execute solutions addressing customer challenges. Responsible for both business outcomes and team leadership.
An accomplished Program/Project Manager tasked with steering complex, interdisciplinary projects and programs within large-scale enterprise settings. Facilitates comprehensive delivery, aligns with business goals, and manages stakeholders, potential risks, financials, and resources to secure successful results.
Key Responsibilities
- Direct and oversee extensive, end-to-end programs and projects (including infrastructure, cloud, or digital transformation initiatives)
- Guarantee delivery remains within scope, timeline, budget, and quality
- Establish project plans, milestones, and deliverables
- Supervise deployment, implementation, and handover to operational teams
Stakeholder Management
- Serve as the primary liaison for clients, executives, and internal leadership
- Manage expectations while communicating progress, risks, and issues clearly
- Facilitate governance through regular assessments, steering committees, and status reporting
Financial & Commercial Management
- Oversee project P&L, expense tracking, and budgeting forecasts
- Ensure alignment of billing milestones and revenue recognition
- Address change requests and contract modifications
Risk & Issue Management
- Proactively identify, evaluate, and mitigate risks
- Escalate critical issues and drive their resolution
- Ensure compliance with governance, audit, and security standards
Resource & Vendor Management
- Lead cross-functional teams (including technical, delivery, and partner resources)
- Oversee management of vendors, subcontractors, and contingent workforce
- Ensure effective resource allocation and utilization
Process & Quality Assurance
- Ensure compliance with organizational methodologies (PMO, Agile, Waterfall)
- Promote continuous improvement and document lessons learned
- Maintain standards for documentation, reporting, and compliance
Required Qualifications
- Bachelor's Degree in IT, Engineering, Business, or a related field
- A Master's Degree (MBA/IT) is preferred
Certifications (Preferred / Required)
- PMP (Project Management Professional) – Required or highly preferable
- PRINCE2 Practitioner
- Agile / Scrum Master / SAFe certifications
- IT-related certifications (e.g., ITIL, AWS, Azure) – additional advantage
Experience
- 10–15+ years in IT / infrastructure / service delivery
- Demonstrated success in managing large-scale, complex enterprise programs
Experience in:
o Data center / infrastructure deployment
o Cloud / hybrid environments
o Managed services / outsourcing
Core Competencies
- Exceptional leadership and decision-making capabilities
- Outstanding communication and stakeholder management skills
- Strong financial acumen and commercial insight
- Proficient in risk management and problem-solving
- Adept at navigating ambiguity and high-pressure situations
Tools & Knowledge
- Project management tools: MS Project, Jira, ServiceNow, Smart Labor (SL2), among others
- Comprehensive understanding of:
o IT infrastructure (servers, storage, network)
o Cloud platforms (AWS, Azure)
o Service delivery models (e.g., GreenLake, managed services)
Key Performance Indicators (KPIs)
- Timely and budget-compliant delivery
- Customer satisfaction (CSAT)
- Revenue and margin performance
- Effectiveness of risk mitigation
- Resource utilization efficiency
Preferred Profile (Expert Level)
- Experience in managing regional or global programs
- Ability to manage customer escalations and engage with executive stakeholders
- Proven track record in turnaround or recovery projects
- Extensive exposure to enterprise clients (e.g., banking, service providers, aviation such as MAHB, public sector)