Inside Sales Executive - Mandarin Speaker

Position Summary

The Partner Engagement Coordinator plays a vital role in connecting with newly registered Business leads and transforming them into active corporate clients. This position requires a thorough understanding of customer needs, recommending appropriate services, guiding clients through the onboarding process, and following up to ensure the successful completion of their initial transaction.

The ideal candidate is proactive, customer-centric, and motivated to achieve acquisition and activation objectives within a dynamic and fast-paced setting.

Primary Responsibilities

• Engage with and qualify inbound leads generated through the for Business platform.
• Assess the business needs of corporate clients and recommend suitable for Business solutions.
• Clearly communicate product features, benefits, and available services to prospective clients.
• Assist new clients through account registration, setup, platform demonstrations, and onboarding procedures.
• Educate clients on effectively utilizing for Business tools and features.
• Perform proactive follow-ups to promote account activation and the completion of the first transaction.
• Track lead progress, onboarding status, and activation results through internal management systems.
• Maintain precise records of customer interactions, follow-ups, and pipeline developments.
• Collaborate with internal teams to resolve onboarding issues and ensure a seamless customer experience.
• Identify recurring onboarding challenges and provide insights to enhance lead conversion and activation processes.
• Achieve designated targets for lead acquisition, onboarding, and first-transaction conversion.

Candidate Requirements

• Experience in inside sales, client acquisition, customer onboarding, account management, or customer engagement roles.
• Exceptional verbal and written communication skills, with the ability to foster strong customer relationships.
• Capability to understand customer requirements and recommend appropriate products or services.
• Comfort in guiding clients through account setup, product education, and onboarding procedures.
• Strong follow-up skills and the ability to manage multiple leads concurrently.
• Excellent organizational skills and meticulous attention to detail when maintaining customer records and tracking progress.
• Ability to thrive in a fast-paced, target-driven environment.
• Willingness to work onsite at Petaling Jaya from Monday to Friday.
• Prepared to commit to a one-year contract.

Preferred Qualifications

• Experience in B2B sales, SaaS solutions, corporate solutions, or digital platforms.
• Experience managing inbound digital leads.
• Familiarity with CRM systems or lead management tools.
• Exposure to customer activation, adoption, or first-transaction conversion processes.

Compensation and Benefits

• Competitive base salary
• Language allowance
• Additional performance-based commissions