Front Office Production Support

Job Overview

We are looking for a proactive Production Support professional to join our expanding technology team dedicated to supporting essential front-office business applications. This position is perfect for individuals who thrive on diagnosing intricate issues, exploring root causes, implementing solutions, and enhancing platform reliability through automation and operational excellence.

This role merges production support duties with Site Reliability Engineering (SRE) methodologies in a contemporary cloud environment. The ideal candidate will collaborate closely with business users, application proprietors, and technical teams to guarantee the seamless functioning of vital investment applications.

Core Responsibilities

• Deliver production support for essential business applications, ensuring maximum availability and operational stability.
• Investigate and resolve production incidents, conducting thorough root cause analyses before escalating when necessary.
• Monitor applications, infrastructure, and scheduled tasks, proactively identifying and mitigating potential issues.
• Troubleshoot challenges across cloud, Kubernetes, Linux, databases, and application layers.
• Support and oversee batch scheduling platforms like Control-M or Autosys.
• Communicate efficiently with business users during incidents, offering timely updates and managing expectations.
• Lead continuous improvement efforts by automating repetitive operational tasks and refining support processes.
• Collaborate with technology teams and system stakeholders to enhance platform reliability, resilience, and operational effectiveness.
• Participate in an on-call and weekend support rotation as needed.
• Contribute to SRE initiatives, focusing on monitoring, observability, automation, and operational best practices.

Qualifications

• 5+ years of experience in Production Support, Application Support, or SRE settings.
• Strong skills in incident management, problem resolution, and troubleshooting.
• Demonstrated ability to independently analyze issues using logs, monitoring tools, database queries, and system diagnostics.
• Hands-on experience with Linux/Unix systems and Bash/Shell scripting.
• Experience in supporting Kubernetes-based applications, including troubleshooting pods and containerized workloads.
• Familiarity with cloud platforms such as AWS and/or Azure.
• Experience with Control-M, Autosys, or comparable enterprise scheduling tools.
• Proficient in SQL and database troubleshooting techniques.
• Exceptional communication and stakeholder management abilities, with experience assisting business users.
• Capability to perform efficiently in a dynamic environment and take ownership of issues through to resolution.

Desirable Skills

• Experience with monitoring and observability tools such as Datadog.
• Proficiency in Infrastructure-as-Code practices using Terraform.
• Automation experience with Python or similar scripting languages.
• Familiarity with AI-assisted operational tools or agentic AI concepts.
• Exposure to the financial services or investment technology sectors.

Ideal Candidate Profile

• Currently engaged in a hands-on Production Support or SRE position.
• Exhibits curiosity and determination when diagnosing complex challenges.
• Embraces ownership and accountability rather than serving merely as a ticket dispatcher.
• Comfortable interacting directly with business stakeholders.
• Proactive, adaptable, and keen to learn new technologies.
• Balances operational support with a focus on continuous improvement.

We regret to inform you that only candidates selected for further consideration will be contacted.

EA Reference: CHONG LI NING PHOEBE, R25157679

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544