Dynatrace Admin

Position Summary:

The Level 2 Dynatrace Engineer will be responsible for the configuration, optimization, and administration of Dynatrace Managed in a large-scale enterprise context. Your role will involve ensuring that the observability framework is precise, enhanced, and actionable, while managing OneAgents, ActiveGates, dashboards, and integrations. You will serve as a liaison between Level 1 monitoring operations and Level 3/platform teams.

Main Duties:

• Administration and configuration of Dynatrace Managed

• Set up and sustain dashboards, tagging, synthetic monitors, and business transactions

• Define, calibrate, and enhance problem detection rules, thresholds, and event correlation to minimize noise and improve actionable alerts

• Implement custom metrics and health checks, ensuring comprehensive application and infrastructure coverage

• Execute OneAgent and Cluster Node upgrades

• Onboard OneAgent for OpenShift & Kubernetes workloads according to monitoring needs

• Establish and oversee ActiveGates for custom plugins, extensions, and synthetic monitoring

• Configure integrations with ticketing, notification, and automation tools; develop scripts or API-driven automation for configuration management

• Implement Real User Monitoring (RUM) for applications

• Diagnose issues, conduct log analysis, and ensure resolution to completion

• Manage SSL certificate renewals/removals, perform port checks, and verify firewall connectivity

• Collaborate with Dynatrace Support to create and track tickets from inception to resolution

• Oversee incidents, service requests, change requests, and problem records

• Engage in application and platform changes, verifying Dynatrace coverage post-deployment

• Act as a technical escalation point for Level 1 engineers and coordinate with Level 3/platform teams to address complex challenges

• Work alongside cross-functional teams for effective monitoring enablement

• Initiate continuous improvement efforts, focusing on alert reduction and recommendations for dashboard, alert, and coverage enhancements

• Identify training gaps and communicate training needs to Team Lead and Management

• Operate in AWS and GCP environments; possess basic Linux OS knowledge and troubleshooting skills

• Ensure compliance with best practices for performance monitoring

Preferred Qualifications:

• Experience with shell scripting and Python automation

• Background in developing custom monitoring solutions using Dynatrace extensions

Essential Soft Skills:

• Strong analytical and problem-solving skills

• Exceptional communication and documentation abilities

• Capability to work autonomously and within a collaborative team environment

Educational Background:

• Bachelor's degree or Diploma in Computer Science, IT, or related disciplines