Desktop Support Engineer

Essential Skills and Qualifications:

✅ Proficiency in troubleshooting desktops and laptops

✅ Experience with Windows 10 and Windows 11 administration

✅ Skills in hardware and software installation and configuration

✅ Knowledge of Active Directory user management

✅ Support expertise in Outlook and Office 365 applications

✅ Ability to troubleshoot printers, network connectivity, and VPN issues

✅ Experience in managing incident tickets effectively

✅ Capable of providing remote support to end-users

✅ Fundamental understanding of networking concepts including LAN/WAN and TCP/IP

Key Responsibilities:

• Deliver Level 1 and Level 2 technical support to end-users, ensuring prompt resolution of issues.
• Identify, diagnose, and resolve hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Manage user accounts, permissions, and access controls within the organization.
• Ensure support tickets are resolved efficiently and closed within the defined Service Level Agreements (SLAs).
• Collaborate with internal teams to facilitate effective issue resolution and system maintenance.