PE-Policy Servicing

Job Summary

This entry-level policy servicing role is designed to support essential operations for property and casualty insurance clients. You will update documentation data and manage service requests, using strong English communication and proven MS Office skills to ensure accurate processing. The position is performed fully from the office during a night shift, with an emphasis on delivering accurate work, timely turnaround, and consistently high-quality service to help maintain dependable insurance coverage for customers.

Responsibilities

Handle daily policy servicing tasks, including data entry, document preparation, and status updates, using MS Office tools to maintain precise insurance records and dependable operational tracking.

Process policy endorsements and basic changes such as contact information updates and coverage adjustments, validating inputs carefully to minimize errors and protect customer interests.

Address questions from internal stakeholders in clear English via email and calls to ensure smooth coordination across operations teams and consistent service standards.

Review policy renewal information and service requests to detect discrepancies or missing details, then escalate issues promptly to enable correction and reduce risk.

Keep digital folders, trackers, and logs organized in MS Office to support transparent audit trails and enable quick retrieval of policy servicing documentation.

Create straightforward reports and status summaries in spreadsheets and presentations to assist supervisors with monitoring workload distribution and process performance.

Follow established workflows, quality checklists, and compliance requirements for policy servicing to ensure regulatory adherence and effective organizational risk control.

Coordinate with cross-functional colleagues throughout the night shift to maintain uninterrupted service delivery for global clients and complete daily targets on time.

Attend training sessions covering policy servicing procedures, MS Office proficiency, and communication effectiveness to continuously strengthen operational capability.

Support process improvement by sharing feedback on recurring issues and recommending practical enhancements that simplify tasks and improve turnaround time.

Comply with work-from-office expectations, including punctual attendance and shift discipline, to ensure reliable coverage for night operations.

Maintain strong customer centricity in every servicing activity by prioritizing accuracy, clarity, and responsiveness to reinforce trust in insurance services.

Work toward team objectives by collaborating on shared tasks, balancing workload, and maintaining a professional approach that supports sustainable organizational growth and societal protection through reliable insurance services.

Qualifications

Possess strong spoken and written English skills to manage policy servicing communications with clarity and professionalism across internal stakeholders.

Apply solid MS Office proficiency in word processing, spreadsheets, and presentations to manage data, produce reports, and support operational documentation needs.

Demonstrate basic analytical capability to interpret policy data, identify inconsistencies, and support accurate servicing outcomes that reduce potential administrative risk.

Show willingness to learn property and casualty insurance concepts to better understand policy structures, coverage types, and customer impact where domain exposure is available.

Adapt effectively to a night shift, work-from-office environment by managing energy, maintaining focus, and sustaining consistent performance throughout scheduled hours.

Demonstrate attention to detail and process discipline by following checklists, complying with guidelines, and delivering high-quality results in every policy servicing task.

Display a collaborative working style and professional communication skills to integrate smoothly with team members and contribute to an efficient, supportive work culture.

Certifications Required

Preferred certifications include MS Office Specialist and foundational insurance certification such as INS or equivalent.