Customer Service Executive

# Customer Service Executive – Job Description

Job Title: Customer Service Executive

Experience: 1–8 Years

Location: Kuala Lumpur, Malaysia

Employment Type: Full-Time

Job Summary

We are seeking a customer-oriented Customer Service Executive to manage customer enquiries, deliver prompt support, handle and resolve complaints, and help ensure a seamless customer experience. The successful candidate will bring strong communication skills, proven problem-solving capabilities, and the professionalism needed to manage customer interactions effectively.

### Key Responsibilities

- Manage customer requests via phone calls, emails, and chat.

- Address customer queries related to products, services, orders, and payments.

- Investigate and resolve customer complaints by providing suitable solutions within agreed timelines.

- Keep detailed and accurate records of customer interactions in CRM systems.

- Follow up with customers to confirm that their concerns are resolved to their satisfaction.

- Work with internal teams to investigate and resolve customer concerns.

- Share precise information regarding company products, services, and policies.

- Achieve customer service quality standards and meet performance targets.

- Escalate complex cases to the relevant department or management.

- Ensure a professional, customer-friendly approach in every interaction.

### Required Skills

- Strong verbal and written communication skills.

- Demonstrated customer support and problem-solving abilities.

- Solid interpersonal skills and the ability to build and maintain relationships.

- Capability to handle customer complaints professionally.

- Basic computer knowledge with proficiency in MS Office.

- Experience with CRM platforms or customer support tools is an advantage.

- Ability to multitask and perform effectively in a fast-paced environment.

- Excellent attention to detail and time management skills.

Experience & Qualifications

- Minimum 1–8 years of experience in customer service, customer support, or a comparable role.

- Bachelor’s degree or equivalent qualification preferred

- Strong English communication skills.

- Additional language skills such as Bahasa Malaysia, Mandarin, or Tamil will be an advantage.