Chat Support Associate

Position Overview

Job Title: Customer Service Representative – Chat Support

Location: Hyderabad

Employment Type: Contract (6 Months)

Work Arrangement: 100% In-Office

Shift Schedule: Night Shift with Rotational Days Off

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Key Responsibilities

• Address customer inquiries via chat support platforms.

• Deliver prompt and precise solutions to customer issues.

• Uphold customer satisfaction and adhere to quality benchmarks.

• Handle multiple chat interactions concurrently.

• Accurately record customer communications in internal systems.

• Adhere to company protocols and compliance regulations.

Qualifications

• Fresh graduates to 2 years of experience

Required Skills

• Strong written communication abilities

• High typing speed with attention to detail

• Fundamental computer proficiency

• Customer-centric mindset

• Capability to thrive in a dynamic work environment