Change Manager

We are seeking skilled Change Managers to oversee and coordinate production modifications in alignment with Change Management policies, ITIL best practices, and established SLAs. This position is crucial for ensuring effective planning, approval, communication, risk management, and implementation of changes while minimizing operational disruptions and ensuring compliance.

Key Responsibilities

• Oversee the complete production change governance and approval process.
• Coordinate the planning, scheduling, implementation, and communication with stakeholders regarding changes.
• Facilitate Change Advisory Board (CAB) meetings to secure timely approvals.
• Conduct risk and impact assessments for both planned and emergency changes.
• Ensure adherence to vulnerability remediation and change restriction protocols.
• Maintain comprehensive change records, governance documentation, and ensure audit readiness.
• Work alongside Configuration Management teams to uphold the accuracy of the Configuration Management Database (CMDB).
• Promote ongoing enhancements to Change Management processes and performance metrics.

Requirements

• At least 7 years of overall IT experience.
• A minimum of 3 to 5 years of practical Change Management experience in large-scale enterprise settings.
• Demonstrated experience in leading CAB governance, managing change risks, and coordinating production changes.
• Experience in banking, financial services, or other highly regulated fields is preferred.
• Strong understanding of ITIL processes, ServiceNow, CMDB, and production change governance.
• Proficiency in coordinating enterprise production changes and managing stakeholder communications.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a relevant field.
• ITIL Foundation certification is required.
• ITIL Intermediate/Managing Professional certification is advantageous.
• ServiceNow certification is a plus.

Mandatory Skills

• ITIL
• ITSM
• ServiceNow (SNOW)
• Change Management
• Configuration Management
• CMDB
• CAB Approvals
• Risk & Impact Assessment
• Stakeholder Management
• Production Change Governance