Customer Service Executive – Banking OR BPO/KPO/ CALL Centre

Location: Singapore

Shift: Afternoon shift & weekend shift

Job Overview

We are seeking a customer-oriented Customer Service Executive to manage customer inquiries and service requests related to banking products and services. This position entails delivering professional assistance through phone, email, and chat, while ensuring accuracy, security, and exceptional service quality.

Primary Responsibilities

• Address customer inquiries via phone, email, and chat concerning bank accounts, loans, credit cards, and various banking services.
• Effectively process customer requests, including account modifications, fund transfers, and service requests, with a focus on accuracy and security.
• Deliver prompt solutions and escalate complex issues to the appropriate teams as necessary.
• Encourage the use of relevant banking products, credit services, and digital self-service options.
• Keep precise customer records and ensure adherence to banking protocols and service standards.
• Achieve performance goals related to call resolution, service quality, productivity, and compliance.

Shift & Work Schedule

This position requires the ability to work during the afternoon shift, including weekends.

PM Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule will include weekends and public holidays on a rotational basis.
• Typically, this will include one weekday off and one weekend off, as per the schedule.
• Monthly shift allowances will be provided when applicable.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication, active listening, and customer service abilities.
• Professional telephone etiquette and the capability to manage customer inquiries efficiently.
• Willingness to work on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call center, BPO, BPS, or contact center is preferred.
• Entry-level candidates with excellent communication and customer service skills are encouraged to apply.

Interested candidates should submit the following information:

Candidate Name (as per Passport)

First Name

Last Name

Total Experience

Relevant Experience

Current Company

Notice Period

Current Salary

Expected Salary

Reason for Change

Shift Availability

Profile Summary

Important Note:

Please send your resume in Word format to [HIDDEN TEXT].

If this role does not align with your qualifications, feel free to refer your friends.

Interested candidates can contact me for a confidential discussion at +65 68177759.

Best Regards,

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
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