Assistant Manager - L&D and HR Operations

Summary:

The Assistant Manager for Learning & Development (L&D) and HR Operations coordinates and supports core L&D and HRBP operational activities. The role drives learning program execution, administers learning systems, supports compliance, and delivers analytics and reporting. In addition, it provides support for HRBP operations for India Supply, including execution of capability programs, people analytics, and talent engagement initiatives.

Job Responsibilities:

• Learning & Development Operations
  • Learning Programs & Coordination
    • Coordinate the end-to-end delivery of the New Joiner Onboarding Program to ensure a consistent and engaging onboarding experience.
    • Coordinate and support enterprise-wide learning and training interventions, including scheduling, logistics, and feedback.
    • Work with facilitators, HR teams, stakeholders, and external partners to enable smooth program delivery.
    • Support the rollout and implementation of new learning initiatives and campaigns.
  • Learning Systems & Administration
    • Oversee learning content uploads, course creation, and course launches on the relevant platforms.
    • Keep learner and program records accurate to support reporting and audits.
    • Handle learner inquiries and troubleshoot learning-related issues.
    • Assist with learning platform administration and continuously improve learner experience.
  • Mandatory Learning & Compliance
    • Monitor completion of mandatory courses and share regular completion reports.
    • Follow up proactively with HR teams and stakeholders on outstanding requirements.
    • Identify and flag risk areas or concerns, supporting timely closure of requirements.
  • Learning Analytics & Reporting
    • Create and maintain learning dashboards and custom reports.
    • Review learning data to assess participation, completion, and compliance.
    • Develop insights and trends to inform decisions and strengthen learning effectiveness.
    • Support HR Scorecard reporting and evaluate learning impact.
• HRBP Operations – India Supply
  • Supply Learning & Capability Program Execution
    • Support the Supply HRBP team in delivering the annual Supply Learning & Capability plan.
    • Coordinate execution of Supply-specific learning and capability programs.
    • Partner with HRBPs and Supply leaders to understand learning needs and enable relevant interventions.
    • Track participation, completion, feedback, and learning impact.
  • Supply People Analytics & Reporting
    • Maintain accurate Supply people data, trackers, and dashboards.
    • Monitor key metrics including headcount, vacancies, attrition, and diversity.
    • Analyze people data to surface trends, risks, and priority areas requiring attention.
    • Prepare data and insights for reviews, discussions, and meetings.
  • Talent, Engagement & Employee Experience
    • Support execution of talent and capability initiatives for the Supply organization.
    • Coordinate employee engagement, culture, and listening initiatives.
    • Support employee communications and organizational people initiatives.
    • Assist with talent identification, development planning, and critical talent actions.

Required Skills:

• Execution Excellence – Ability to manage multiple workstreams with attention to detail and timelines.
• Data & Analytical Capability – Comfortable working with large datasets, building reports, and converting data into actionable insights.
• Stakeholder Management – Ability to coordinate across HR, employees, managers, and external partners.
• Ownership & Accountability – Proactively drives actions through to closure.
• Planning & Organization – Strong capability to prioritize and manage competing requirements.
• Communication – Clear and effective written and verbal communication.
• Digital & Systems Orientation – Comfortable with learning platforms, HR systems, and digital tools.
• Problem Solving – Able to identify operational issues and recommend solutions.
• Learning Agility – Curious about the business and eager to build broader HRBP capability.
• Confidentiality & Judgement – Manages sensitive information with maturity.

Education & Qualifications:

Relevant educational background in Human Resources, Business Administration, or related fields.

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