Us Voice Process
Job Description
Job Overview
The US Voice Process position entails engaging with American customers via telephone, offering assistance and solutions for their inquiries. This role is particularly suited for recent graduates or those at the entry-level who aspire to launch their careers in customer service.
Key Responsibilities
- Manage incoming and outgoing calls for US-based clients
- Deliver exceptional customer service and support
- Efficiently resolve customer inquiries and complaints
- Keep accurate records of customer interactions
- Work collaboratively with team members to meet performance objectives
- Comply with company policies and procedures
- Engage in training and development programs as required
Required Skills and Qualifications
- Outstanding verbal and written communication skills in English
- Strong listening abilities
- Capacity to manage customer inquiries with empathy and patience
- Basic computer proficiency and familiarity with MS Office applications
- Effective problem-solving skills and the ability to think quickly
- Willingness to work night shifts according to US time zones
- A collaborative team player with a positive mindset
Education: Minimum of 12th grade or equivalent
Experience: At least 6 months in an international voice process
Shift: Rotational shifts with 2 days off
Salary: ₹26,000 take-home
Location: MSR Tower, Bangalore
Process: Travel-related
Age Limit: Up to 30 years
Transportation: Two-way cab service within a 20 km radius
Excellent Communication Skills Required
Immediate joiners are encouraged to apply
Interested candidates should send their updated resumes to the following WhatsApp number: 8838559646
Email: [HIDDEN TEXT]