Consultant IT, ERP Technical Lead OTC UCAN/LATAM

Your Role

We are looking for a highly skilled and experienced ERP Technical Lead with deep technical expertise in JD Edwards to lead the design, development, optimization, and troubleshooting of Order-to-Cash (O2C) and Invoicing processes across our organization. The successful candidate will bring hands-on technical experience with ERP platforms—especially JD Edwards—and will own technical leadership for system configuration, integration, and performance optimization supporting Order Management and Invoicing workflows. This ERP Technical Lead will partner with business stakeholders, third-party support teams, and delivery teams to ensure smooth execution of system enhancements and ongoing improvements that address evolving business needs. The role also includes full ownership of cloned applications, with a focus on improving system performance and scalability, and ensuring the long-term technical roadmap remains aligned to business objectives.

What You'll Be Doing

• Provide technical and functional support for the JD Edwards ERP system covering Order Management, Hardware Tracking MDM and Technical Service Modules.
• Lead the technical design and development of the JD Edwards ERP system for the Order Management and Invoicing modules, ensuring optimal performance, scalability, and system stability.
• Manage the cloning process of existing applications to bring them in-house, ensuring complete technical ownership and ensuring cloned systems are optimized for future business growth.
• Collaborate with business stakeholders to gather and analyze technical requirements, then translate them into actionable system design and development tasks, prioritizing performance and functionality.
• Configure JD Edwards systems for Order Management and Invoicing, with emphasis on technical optimization, integration, and ensuring system configurations meet business and technical specifications.
• Work with third-party support teams and delivery teams to resolve technical issues, implement required enhancements, and ensure technical solutions align with global IT standards.
• Carry out troubleshooting, debugging, and performance tuning for Order Management and Invoicing modules, focusing on resolving integration issues with other systems, databases, and external services.
• Lead system integration efforts for Order-to-Cash and Invoicing processes, integrating JD Edwards with third-party applications, APIs, EDI systems, and legacy platforms to ensure data consistency and streamlined workflows.
• Design and implement technical solutions to improve and optimize processes within order management and invoicing workflows, leveraging JD Edwards capabilities and integrating custom developments.
• Create and maintain technical documentation, including detailed system designs, architecture diagrams, API documentation, and user manuals, to support system deployment, enhancements, and ongoing maintenance.
• Manage JD Edwards upgrades, patches, and technical enhancements for the Order Management and Invoicing modules, ensuring minimal disruption to business operations.
• Ensure system compliance with industry standards, security policies, and regulatory requirements, including internal controls, auditability, and documentation standards.
• Develop technical reports, dashboards, and analytical tools to track key performance indicators (KPIs), monitor system health, and optimize system performance across the Order-to-Cash process.
• Optimize cloned applications by enhancing system functionality, scalability, performance, and user experience, ensuring the solutions evolve with business needs.
• Coordinate with third-party vendors to confirm technical specifications, quality standards, and project timelines are met, delivering technical solutions in line with business requirements.
• Ability to work with multiple geographies in a multicultural environment.
• Ability and maturity to manage senior level stakeholders globally.
• Experience working in regulated environments (i.e. privacy/compliance)
• Design thinking awareness and prior usage strongly preferred.
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What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
• At least 5 years of hands-on experience in a technical role working with JD Edwards ERP, particularly in the Order Management and Invoicing modules.
• Strong technical capability in configuring and customizing JD Edwards, including system architecture, performance optimization, integration, and troubleshooting for Order Management and Invoicing workflows.
• Extensive experience with JD Edwards 9.2 or later versions, with emphasis on Order Management, Invoicing, and related modules.
• Strong understanding of technical workflows within Order-to-Cash (O2C) processes and how they integrate with other systems such as third-party applications.
• Proficiency in system integrations, including the ability to design and implement APIs, web services, and integration tools between JD Edwards and external systems.
• Expertise in debugging, performance tuning, and troubleshooting technical issues within JD Edwards, focused on improving system performance and scalability.
• Strong experience with SQL, database management, and building complex queries to extract, transform, and load (ETL) data within JD Edwards.
• Proficiency in producing technical documentation such as system architecture diagrams, API documentation, configuration specifications, and user manuals.
• Experience managing JD Edwards upgrades and patches, ensuring technical system alignment with global business objectives.
• Experience cloning applications and optimizing in-house systems to enhance scalability, performance, and maintainability.
• Strong problem-solving skills with deep technical aptitude to analyze and resolve complex issues and deliver sustainable solutions.
• Ability to collaborate effectively with both technical and non-technical stakeholders to ensure the technical solution meets broader business needs.
• Experience in project management for ERP systems, particularly for technical upgrades, implementations, or large-scale system enhancements, is highly preferred.
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Desired Characteristics

• Proven analytical and problem resolution capabilities.
• Strong solid digital/technical skills foundation.
• Customer centric and empathetic.
• Objective/outcome driven.
• Proactive, responsible individual, able to set own action plans.
• Ability to influence and build consensus with other IT teams and business functions.
• Excellent written and oral communication skills.
• Strong interpersonal and leadership skills.