IN
Job Description
Primary Duties:
- Design, develop, and sustain customer communication solutions utilizing the Quadient Inspire Suite
- Craft and oversee personalized customer communications across email, SMS, print, web, and mobile channels
- Create templates, forms, customer correspondence, statements, notices, invoices, and marketing materials
- Configure and enhance components of Quadient Inspire Designer, Interactive Automation, and Scaler
- Integrate customer information from CRM, ERP databases, and enterprise systems
- Implement dynamic content, business rules, personalization, and conditional messaging
- Assist in campaign execution and fulfill customer journey communication objectives
- Work collaboratively with marketing, business, product, and technology teams to identify communication requirements
- Conduct testing, troubleshooting, deployment, and production support tasks
- Ensure adherence to branding, accessibility, regulatory, and governance standards
- Evaluate communication effectiveness and suggest opportunities for optimization
Technical Qualifications:
- Expertise in Technology Digital Experience Platforms and Customer Experience Management Platforms, specifically Quadient Inspire
Additional Duties:
- Familiarity with design principles and fundamental architecture concepts
- Comprehension of performance engineering
- Knowledge of quality processes and estimation techniques
- Basic understanding of project domain
- Capability to translate functional and non-functional requirements into system requirements
- Ability to design and code complex programs
- Skilled in writing test cases and scenarios based on specifications
- Solid understanding of the Software Development Life Cycle (SDLC) and agile methodologies
- Awareness of the latest technologies and trends
- Logical thinking and problem-solving skills, with the ability to collaborate effectively