EMEmerson
Technical Support Representative (Support China)
Malaysia Posted 27 Oct 2026
FULL TIME
Programming Languages
Technical Support
Job Description
Job Description
In This Role, Your Responsibilities Will Be:
At Emerson, we prioritize a workplace where each employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives—because we know the best ideas come from strong teams. Our dedication to continuous career development and building an inclusive culture provides the support you need to thrive. Through mentorship, training, and leadership opportunities, we invest in your success so you can make a meaningful impact. We believe that diverse teams working together are essential to driving growth and delivering business results.
We also recognize the importance of employee wellbeing. We focus on offering competitive benefits, including multiple medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and more. Our culture includes flexible time off options, such as paid parental leave (maternal and paternal), vacation, and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are driven by a collaborative spirit that enables our diverse, multicultural teams worldwide to deliver innovation that makes the world healthier, safer, smarter, and more sustainable. We invite you to be part of our bold vision.
We’ve created an engaged community of curious, dedicated people who thrive because they know they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex challenges—for our customers, our communities, and the planet. You’ll help advance this important work while continuing to develop your skills through our award-winning employee development programs. We are proud corporate citizens in every city where we operate and remain committed to our people, communities, and the broader world. We take this responsibility seriously and work to create positive change through every effort.
At Emerson, you’ll see that our people are at the center of everything we do. So, let’s go—think differently, learn, collaborate, and grow. Look for opportunity, push boundaries, and be empowered to make things better. Speed up to break through. Let’s go together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT] .
About Emerson
Emerson is a global leader in automation technology and software. With deep domain expertise and a long history of flawless execution, Emerson helps customers in critical industries—life sciences, energy, power and renewables, chemical, and advanced factory automation—operate more sustainably while improving productivity, energy security, and reliability.
Through global operations and a comprehensive portfolio of software and technology, we help organizations implement digital transformation to measurably improve operations, conserve valuable resources, and enhance safety.
We provide equitable opportunities, celebrate diversity, and approach challenges with confidence—because together, we can make a difference across a wide range of countries and industries. Whether you’re an experienced professional seeking a career change, an undergraduate exploring possibilities, or a recent graduate with an advanced degree, you’ll find your opportunity to contribute at Emerson. Join our team—let’s go!
No calls or agencies please.
In This Role, Your Responsibilities Will Be:
- Creates and routes technical issues for all customers
- Manage inbound technical support requests via Phone, Email, and Web.
- Review customer entitlements and approve exceptions for customers without entitlements.
- Forward technical issues that are out of TSR scope to the appropriate support group.
- Create and manage customer data records in our applications to maintain accurate data integrity.
- Resolves technical issues for customers across all account tiers
- Resolve customers' single incidents during activation, installation, implementation, and/or maintenance of TSR-supported issues.
- Escalate technical issues internally to the appropriate support group while continuing to own the customer interaction.
- Captures and documents knowledge to enable self-service resolution
- Learn and apply the Knowledge-Centered Service (KCS) methodology.
- Support customer self-service by creating and editing Knowledge based articles.
- You will partner with customers to drive their success through broad-based technical support of NI Products. Technical Support Representatives address technical needs to help maintain or accelerate our customers' development schedules, strengthen customer loyalty, and build a reputation as trusted technical partners.
- Bachelor's degree in Engineering or Computer science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
- 1+ year of experience working in a Technical Support position. Fresh graduates are encouraged to apply.
- Experience owning and advocating for customer issues or needs and prioritizing multiple tasks.
- Fluency in spoken and written English and Mandarin is a must.
- Communication – Communicating information and ideas clearly and concisely to individuals.
- Problem Solver – Quickly responds to resolve customer problems; integrates information from different sources to determine underlying causes and develop creative solutions; keeps customers updated and provides feedback on actions taken.
- Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation. Understands core networking principles and equipment. Has basic knowledge of programming languages. Demonstrates strong understanding of the technical elements needed to solve low-complexity issues. Has a basic understanding of core products to resolve mid-complexity issues with guidance from others.
- Assimilates Information quickly - Effectively absorbs and comprehends new information from formal and informal learning; quickly evaluates new situations or information and identifies the most important elements.
- Collaborative – Works well in a team environment and can collaborate effectively with peers. Uses others' skills and builds support by requesting ideas, opinions, and participation when solving problems, making decisions, and executing plans.
- Customer Focus – Applies understanding of customer needs and the organization's customer service practices to set priorities, make decisions, and take actions that improve customer satisfaction.
- Hybrid work mode
At Emerson, we prioritize a workplace where each employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives—because we know the best ideas come from strong teams. Our dedication to continuous career development and building an inclusive culture provides the support you need to thrive. Through mentorship, training, and leadership opportunities, we invest in your success so you can make a meaningful impact. We believe that diverse teams working together are essential to driving growth and delivering business results.
We also recognize the importance of employee wellbeing. We focus on offering competitive benefits, including multiple medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and more. Our culture includes flexible time off options, such as paid parental leave (maternal and paternal), vacation, and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are driven by a collaborative spirit that enables our diverse, multicultural teams worldwide to deliver innovation that makes the world healthier, safer, smarter, and more sustainable. We invite you to be part of our bold vision.
We’ve created an engaged community of curious, dedicated people who thrive because they know they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex challenges—for our customers, our communities, and the planet. You’ll help advance this important work while continuing to develop your skills through our award-winning employee development programs. We are proud corporate citizens in every city where we operate and remain committed to our people, communities, and the broader world. We take this responsibility seriously and work to create positive change through every effort.
At Emerson, you’ll see that our people are at the center of everything we do. So, let’s go—think differently, learn, collaborate, and grow. Look for opportunity, push boundaries, and be empowered to make things better. Speed up to break through. Let’s go together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT] .
About Emerson
Emerson is a global leader in automation technology and software. With deep domain expertise and a long history of flawless execution, Emerson helps customers in critical industries—life sciences, energy, power and renewables, chemical, and advanced factory automation—operate more sustainably while improving productivity, energy security, and reliability.
Through global operations and a comprehensive portfolio of software and technology, we help organizations implement digital transformation to measurably improve operations, conserve valuable resources, and enhance safety.
We provide equitable opportunities, celebrate diversity, and approach challenges with confidence—because together, we can make a difference across a wide range of countries and industries. Whether you’re an experienced professional seeking a career change, an undergraduate exploring possibilities, or a recent graduate with an advanced degree, you’ll find your opportunity to contribute at Emerson. Join our team—let’s go!
No calls or agencies please.
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