Specialist - System Management

Role Title IBM Z Technical Operator

General Skills

Strong problem determination skills with the ability to identify triage and control processing anomalies and system errors

Clear written and verbal communication skills, particularly when explaining technical issues during incidents and shift handovers

Ability to develop effective working relationships across Technology teams and Service Centres built on trust and consistent delivery

Comfortable working in a collaborative global team environment with an approachable and supportive mindset

BankingFinance experience is beneficial, especially in highavailability riskcontrolled environments

Technical Requirements

Operate and monitor the IBM Z console by reviewing system messages and logs, and respond appropriately to maintain service availability

Monitor job execution, troubleshoot failures, restart or release jobs, and ensure dependencies and priorities are met

Submit schedules and manage batch processing using JCL and job scheduling tools such as TWS

Support IPL activities, including role swaps and controlled component restarts

Perform routine housekeeping activities and support resiliency through disciplined operational execution

Respond to CICS and DB2 s and perform firstline checks/escalations using documented procedures

247 shift operations with rotating shifts; manage incidents efficiently to maintain high availability

Participate in retrospectives and contribute to process improvements, including automation to reduce BAU toil

Coordinate with Service Centre and support teams for escalation resolution, reporting, and operational communications