ASascendion
Service Desk Analyst
Bangalore Posted 1 Nov 2026
FULL TIME
Active Directory
Windows
Microsoft 365
Job Description
About Ascendion
Ascendion is a leading AI-Native platform-driven software engineering company focused on underwriting outcomes. We help businesses innovate faster, smarter, and with greater impact. We collaborate with Global 2000 clients across North America, the UK, Europe, and APAC to address complex challenges spanning data, experience design, software product engineering, and workforce transformation. Supported by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) approach, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Explore more at ascendion.com
Ascendion | Engineering to elevate life
We offer a culture grounded in opportunity, inclusion, and a genuine spirit of partnership. Join us to change the world:
About The Role
Deliver first-level technical support to end users, ensuring timely resolution of IT incidents and service requests related to Microsoft 365, Windows, and enterprise applications.
Job Title: Service Desk Analyst
Key Responsibilities
Ready to change the world? Share your experiences, education, and ambitions with us. Bring your knowledge, unique perspective, and creativity—let’s talk!
Ascendion is a leading AI-Native platform-driven software engineering company focused on underwriting outcomes. We help businesses innovate faster, smarter, and with greater impact. We collaborate with Global 2000 clients across North America, the UK, Europe, and APAC to address complex challenges spanning data, experience design, software product engineering, and workforce transformation. Supported by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) approach, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Explore more at ascendion.com
Ascendion | Engineering to elevate life
We offer a culture grounded in opportunity, inclusion, and a genuine spirit of partnership. Join us to change the world:
- Build the coolest tech for world's leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
About The Role
Deliver first-level technical support to end users, ensuring timely resolution of IT incidents and service requests related to Microsoft 365, Windows, and enterprise applications.
Job Title: Service Desk Analyst
Key Responsibilities
- Provide L1 support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and Exchange Online.
- Troubleshoot user issues related to email, account access, password resets, and shared mailboxes.
- Support Active Directory user account management, onboarding, and offboarding activities.
- Enable VPN connectivity and support Windows OS, shared folders, and workplace applications.
- Track and manage incidents and service requests through the ITSM tool, ensuring SLA compliance.
- Accurately document troubleshooting actions, resolutions, and ticket updates.
- Escalate complex issues to L2/L3 teams and provide timely status updates to users.
- Provide remote support while maintaining high customer service standards.
Ready to change the world? Share your experiences, education, and ambitions with us. Bring your knowledge, unique perspective, and creativity—let’s talk!
Sponsored