Senior Education Impact Consultant

Duties Responsibilities

• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
• Serve as an adoption advisor to clients who need additional product support during their client journey
• Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
• Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
• Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
• Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
• Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
• Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
• Upon request, engage with identified client to provide recommendations for optional product usage
• Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
• Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
• As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
• Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
• All other duties as assigned by management.

Minimum Qualifications

• Bachelor s degree or equivalent work experience
• Excellent negotiation and interpersonal skills
• Must thrive in a fast-paced, ever-changing environment
• Excellent communication skills
• Ability to effectively prioritize and escalate customer issues as required
• Proficient in Microsoft Office suite
• Salesforce and CRM experience required
• Excellent attention to detail and time management
• Excellent oral and written communication skills
• Excellent customer service, presentation, and conflict resolution skills
• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
• Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
• Ability to coach and mentor team members
• Environmental Factors
• Ability to problem-solve, multitask and reprioritize tasks
• Constant indoor collaborative work environment in close contact with co-workers
• Frequent social interactions and interruptions
• Frequent work under time restraints
• Rare travel
• Physical Requirements
• Lifting/Carrying:
• Occasionally carrying items weighing under 10 lbs.
• Rarely carrying items weighing between 11-20 lbs.
• Twisting/Turning:
• Occasionally reaching over shoulder
• Overhead and reaching outward
• Occasionally bending
• Frequently walking normal surfaces
• Constant sitting
• Other:
• Constant use of keyboard, fine dexterity, grasping, holding
• Constant repetitive motion hands

Preferred Qualifications

• Experience with administrative aspect of educatio