Hiring For Assistant Manager - US Healthcare RCM

About Prochant:

Prochant is a leading revenue cycle management company that exclusively serves the US healthcare market. Our mission is to provide best-in-class RCM solutions to healthcare providers, enabling them to focus on patient care. With a strong culture of excellence and innovation, Prochant is growing rapidly and looking for passionate professionals to be a part of our journey.

Job Summary:

We are seeking a dynamic and experienced Assistant Manager US Healthcare RCM to join our team. The ideal candidate will have 8+ years of hands-on experience in end-to-end US healthcare revenue cycle management, including team handling and performance management. This role demands deep domain knowledge, leadership capabilities, and a passion for process improvement.

Key Responsibilities:

• Lead and manage a team handling end-to-end US healthcare RCM processes including:
• Patient registration
• Eligibility & benefits verification
• Charge entry
• Claims submission
• Payment posting
• Denial management
• AR follow-up and resolution
• Drive daily operational performance and ensure SLA adherence across all metrics (TAT, quality, productivity).
• Conduct regular team reviews, feedback sessions, and performance appraisals.
• Act as the point of escalation for client issues and work cross-functionally to resolve concerns in a timely manner.
• Implement process improvements to increase efficiency and reduce denials.
• Maintain up-to-date knowledge of payer-specific guidelines, HIPAA regulations, and compliance protocols.
• Coordinate with onshore teams to ensure seamless service delivery and client satisfaction.
• Generate and analyze operational reports to identify trends, gaps, and opportunities.

Desired Candidate Profile:

• Minimum 8+ years of experience in US Healthcare RCM (end-to-end).
• Must be currently working as a Senior Team Lead or Acting Assistant Manager in a reputed healthcare BPO/KPO.
• Proven experience in team management, client communication, and process improvement.
• Strong understanding of US healthcare terminology, payer systems, and revenue cycle workflow.
• Excellent communication, leadership, and analytical skills.
• Ability to work in a fast-paced, deadline-driven environment.