Senior Developer

Job Summary

This hybrid Sr Developer role is centered on designing, building, and optimizing scalable solutions with Salesforce Data Cloud and Salesforce Agentforce to enable complex IT business support operations. The position includes end-to-end responsibility for data integration configuration and automation workflows that strengthen service quality, support actionable insights, and improve both customer and employee experiences—while staying aligned with organizational goals and compliance requirements.

Responsibilities

Design and implement robust Salesforce Data Cloud solutions that support efficient data unification and segmentation for critical IT business support processes and reporting requirements.

Develop and configure Salesforce Agentforce capabilities to streamline case handling and service workflows, enabling IT business support teams to resolve issues faster and with greater accuracy.

Optimize data models and mapping within Salesforce Data Cloud to maintain high-quality data, improve system performance, and deliver reliable analytics outcomes for business stakeholders.

Configure automation triggers and orchestration in Salesforce Agentforce to reduce manual effort, improve response times, and enhance service consistency for internal and external customers.

Partner with IT business support stakeholders to convert complex operational requirements into scalable Salesforce configurations that improve productivity and service reliability.

Build integration patterns between Salesforce Data Cloud and enterprise systems to ensure secure, timely data exchange that enables accurate reporting and informed decision-making.

Conduct impact analysis, estimate effort, and perform technical design for enhancements and new features, ensuring solutions remain maintainable, reusable, and aligned with platform best practices.

Review and improve existing Salesforce implementations to uncover performance bottlenecks and configuration gaps, then recommend enhancements that increase user experience and system stability.

Create detailed unit and functional test scenarios for Salesforce Data Cloud and Agentforce capabilities to support defect-free releases and predictable behavior in production environments.

Provide technical guidance and support to IT business support teams during deployment and hypercare to ensure smooth adoption and minimal disruption to business operations.

Document solution designs, configuration steps, and operational procedures in a clear, structured manner so cross-functional teams can effectively support and evolve the platform.

Track production usage and error trends across Salesforce solutions, and implement corrective enhancements that reduce incidents and improve platform reliability for business users.

Coordinate with security and compliance stakeholders to ensure data handling in Salesforce Data Cloud follows organizational policies and regulatory requirements, enabling safe innovation.

Qualifications

Seven to ten years of experience as a developer or senior developer in enterprise environments, with a strong focus on complex business system implementations and support.

Demonstrated, hands-on expertise in Salesforce Data Cloud configuration, including data ingestion, identity resolution, and audience creation to drive meaningful business insights.

Proven experience with Salesforce Agentforce capabilities, including case workflows, routing, automation, and service experience optimization in IT business support settings.

Experience in IT business support domains such as incident handling, request fulfillment, and service management processes, with the ability to map these needs to Salesforce capabilities.

Ability to design and implement data integration mechanisms including API-based data flows and batch processes that connect Salesforce Data Cloud to enterprise data sources.

Strong knowledge of application lifecycle practices, including version control, deployment strategies, and environment management, to maintain stability in hybrid work models.

Demonstrated analytical and problem-solving skills, with the ability to diagnose complex platform issues and deliver practical solutions that minimize downtime and rework.

Effective communication with both technical and non-technical stakeholders, presenting solution options and tradeoffs clearly to support collaborative decision-making.

Familiarity with modern development and configuration practices in the Salesforce ecosystem, along with a willingness to continuously learn new features related to Data Cloud and Agentforce.