Job Description
Responsibilities
Installation and Maintenance:
Install, configure, upgrade, and maintain CICS Transaction Server along with associated sub-products.
Perform build and deletion of CICS regions as required.
Apply maintenance and fixes using SMP/E and other related IBM mainframe utilities.
Uninstall obsolete or superseded CICS components in accordance with change management standards.
System Administration and Performance:
Monitor and tune CICS regions to maintain optimal transaction response times.
Carry out problem determination and root cause analysis, delivering timely resolutions.
Implement proactive and corrective tuning activities to enhance system performance and reliability.
Security and Compliance:
Implement and maintain RACF and DB2 access controls for CICS environments.
Ensure adherence to security standards and take part in audit and security reviews.
Configure and manage web-enabled CICS services securely.
Disaster Recovery and Availability:
Support Disaster Recovery (DR) planning, testing, and execution activities.
Ensure backup and recovery approaches align with corporate continuity policies.
Provide 24x7 on-call support for service restoration, issue resolution, and system recovery.
Change and Incident Management:
Perform core change management activities, including ticket handling, approvals, and documentation.
Lead or support client-driven and internal upgrade initiatives, ensuring minimal downtime.
Escalate SEV1 and SEV2 incidents to vendors when needed and monitor resolution status.
Collaboration and Leadership:
Partner with application developers, DBAs, network, and storage teams to coordinate cross-system changes.
Lead moderately complex projects, including environment upgrades or platform migrations.
Provide technical guidance and mentoring to junior system programmers or operations staff.
Skills
Must have
Proven experience in installing, customizing, and administering IBM CICS Transaction Server.
Strong knowledge of SMP/E for software maintenance and product upgrades.
Experience with problem determination, performance tuning, and web-enabling CICS.
Solid understanding of mainframe security, including RACF and DB2 access controls.
Experience with Disaster Recovery planning and testing.
Familiarity with change management tools and incident tracking systems (e.g., ServiceNow, Remedy).
Strong analytical, troubleshooting, and documentation skills.
Excellent communication and collaboration abilities.
Nice to have
Knowledge of REXX and Assembler programming for automation and diagnostic scripting.
Experience with z/OSMF, Zowe, or DevOps automation tools for mainframe environments.
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