Sales Order Administrator

Responsibilities

• Reconcile and audit orders against customer contracts and purchase orders.
• Ensure that orders and change orders are processed in compliance with Coherent's global booking standards, SOX regulations, and revenue policies.
• Review sales order packets for accuracy and completeness.
• Input and record orders in the global Oracle ERP System, including service contracts.
• Collaborate closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure compliance with terms and conditions.
• Engage with customers, Sales, and other departments to resolve issues related to bookings and customer satisfaction.
• Guarantee timely order bookings.
• Provide prompt order status updates and tracking information to both internal and external customers.
• Assist key account Sales and Service engineers in delivering comprehensive support to external customers.
• Manage and resolve backlog challenges, including order hold releases, product configuration issues, item number discrepancies, and purchase order requirements.
• Offer support during month-end and quarter-end periods to meet corporate objectives.
• Contribute to projects and initiatives that align with departmental and corporate goals.
• Process post-sale service orders and RMAs for replacements and depot repairs through the Oracle CRM system.
• Coordinate internal product purchases and transaction management for fulfilling indirect sales via our China distribution inventory.
• Communicate and manage shipment and delivery logistics with both international and domestic freight forwarders.

Skills and Qualifications

• BA/BS degree with 3 to 5 years of experience in an Order Management setting, demonstrating increasing levels of responsibility.
• Strong written and verbal communication skills - Ability to effectively interact with personnel at all levels, both internal and external.
• Customer-centric approach.
• Outstanding team player.
• Detail-oriented and highly organized.
• Maintains a professional demeanor and presence.
• Familiarity with the Defense industry and ITAR regulations is advantageous.
• Proficient in MS Office Suite (Word, Excel).
• Experience with Oracle R12 Order Management, Customer Master, and Install Base is a plus.
• Familiarity with Salesforce.com is a plus.