Operation Support Engineer

At least 2 years of experience in IT operations, IT administration, service management, or infrastructure support.

Proficient in supporting Microsoft 365 and related workplace technologies.

Experience collaborating with vendors and managed service providers.

Understanding of IT service management processes and tools.

Preferred Experience

Background working within the Singapore Government ICT sector.

Knowledge of WOG ICT processes, governance, and support frameworks.

Experience utilizing Government ICT support portals such as:

ITSM Portal

SGMail Administration Portal

EUSS Portal

Experience in user provisioning, access management, email administration, and workplace technology services.

Key Competencies

IT Administration

Service Request Management

Vendor Coordination

Customer Service Excellence

Stakeholder Management

Problem Solving and Analytical Skills

Attention to Detail

Operational Governance and Compliance

Communication & Interpersonal Skills