Lead Engineer Salesforce AI Agentforce

Job Description

In This Role, Your Responsibilities Will Be:

AI Governance, Policy & Responsible Deployment

• Develop, document, and uphold Emerson AI governance policies, ethical standards, compliance expectations, and approval criteria for Emerson AI capabilities within Salesforce—covering Agentforce and Einstein
• Evaluate proposed AI toolsets and agent use cases across business functions to ensure readiness for regulatory, ethical, privacy, security, and business-process requirements
• Implement actionable guardrails for agent design, topic configuration, actions, data grounding, escalation pathways, auditability, and human oversight
• Monitor emerging AI regulations, Salesforce trust guidance, and internal corporate policies; convert new requirements into governance practices that delivery teams can use
• Produce AI risk assessment templates, define model/use-case review checkpoints, establish exception processes, and outline remediation procedures for Salesforce AI deployments
  
  

Agentforce Enablement & Design Leadership

• Advise workstream teams on Agentforce design patterns, agent topics, actions, instructions, prompt quality, hallucination prevention, and secure/safe handoff to human users
• Promote responsible AI innovation by guiding teams from concept through governed pilots, production readiness, and measurable business results
• Collaborate with Data Cloud, Data Stewardship, and Integration teams to confirm agent grounding data is accurate, permission-aware, compliant, and appropriate for intended use
• Create reusable Agentforce patterns, documentation, training resources, and playbooks to support consistent adoption across Business Groups and World Areas
  
  

Audit, Monitoring & Continuous Improvement

• Audit AI agent usage, performance, quality, compliance, bias risk, and outcome measures; coordinate remediation activities when issues are discovered
• Define AI trust and safety metrics, adoption metrics, value measures, and executive reporting for Salesforce AI capabilities
• Work with Security, Legal, Compliance, Architecture, and Data teams to ensure AI controls align with Emerson enterprise policies and risk posture
• Assist with post-deployment reviews, capture incident learnings, and support ongoing enhancements to AI governance standards and agent operating models
  
  

Who You Are:

You are motivated by helping Emerson innovate responsibly—transforming emerging AI capabilities into trusted business tools (Nimble Learning; Strategic Mindset). You can identify risk without creating unnecessary delays, using strong judgment across privacy, compliance, security, data readiness, and user experience trade-offs (Decision Quality; Manages Complexity). You communicate clearly with both technical teams and senior leaders, ensuring AI governance is practical and actionable (Communicates Effectively). You build cross-functional alignment by incorporating different perspectives, strengthening confidence that Agentforce capabilities can scale safely while delivering measurable value (Collaborates; Builds Networks; Ensures Accountability).

For This Role, You Will Need:

Technical Skills:

• Knowledge of Salesforce Agentforce concepts, including agent design, topics, actions, instructions, guardrails, grounding, human handoff, and monitoring
• Salesforce Einstein and AI-enabled CRM capabilities, including an understanding of Salesforce Data Cloud as an AI data foundation
• Familiarity with AI/ML governance frameworks, responsible AI principles, model/use-case risk assessment, bias monitoring, and AI audit practices
• Understanding of data privacy regulations and compliance considerations, including GDPR, CCPA, industry-specific requirements, and enterprise security controls
• Awareness of LLM capabilities, limitations, hallucination risk, prompt engineering concepts, retrieval/grounding patterns, and safe automation design
  
  

Interpersonal and Leadership Skills:

• Ability to influence and educate cross-functionally across business, delivery, data, security, legal, compliance, and architecture stakeholders
• Competence in risk assessment and mitigation planning, with judgment to separate acceptable experimentation from unacceptable enterprise risk
• Clear communication of AI concepts, controls, and trade-offs to non-technical leaders and delivery teams
• A practical approach to governance that accelerates responsible innovation rather than introducing unnecessary friction
• Curiosity, regulatory awareness, and disciplined learning in a rapidly changing AI technology environment
  
  

Required Certifications:

• Salesforce Agentforce certification
• Salesforce AI Associate, Salesforce Administrator, Data Cloud, or responsible AI / AI ethics certifications valued
  
  

Preferred / Nice-to-Have:

• Experience with manufacturing, industrial, commercial, service, or channel AI use cases
• Hands-on experience with Salesforce Einstein, Agentforce, Data Cloud, or CRM automation
• Formal certification in AI ethics, responsible AI, privacy, security, or compliance
• Familiarity with Salesforce Trust Layer concepts, permission-aware grounding, and enterprise AI assurance practices
• Experience designing AI governance for global, matrixed organizations
  
  

Preferred Qualifications That Set You Apart:

• Bachelor's degree required in Computer Science, Information Systems, Data Science, Engineering, Business, Legal/Compliance, or a related field; advanced degree preferred
• 3+ years of experience in AI/ML governance, data ethics, compliance, risk management, enterprise technology, or Salesforce platform leadership
• Experience defining and/or operating governance frameworks for AI, analytics, automation, or data-driven technology within an enterprise environment
• Strong understanding of data privacy, security, compliance, auditability, and responsible AI principles
• Ability to translate complex AI concepts and risks into clear guidance for technical, business, legal, and executive stakeholders
• Approximately 10-20% travel (global)
  
  

Our Culture & Commitment to You:

At Emerson, we are committed to building a culture where each employee is valued, respected, and empowered to do their best work. We recognize that collaboration, innovation, and continuous improvement are key to driving business success. We work to create an inclusive workplace that supports professional growth, welcomes diverse perspectives, and fosters meaningful career development across our global organization.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are driven by a spirit of collaboration that enables our diverse, multicultural teams worldwide to deliver innovation that helps make the world healthier, safer, smarter, and more sustainable. We invite you to join us as we pursue this bold aspiration.

We have created an engaged community of inquisitive, dedicated people who thrive because they know they are welcomed, trusted, recognized, and empowered to tackle some of the world’s most complex problems—for our customers, our communities, and the planet. You will help advance this essential mission while expanding your skills through our award-winning employee development programs. We are proud to be a corporate citizen in every city where we operate and are committed to our people, our communities, and the wider world. We take this responsibility seriously and aim to create a positive impact through every effort.

At Emerson, you’ll see that our people are at the heart of everything we do. So, let’s go—let’s think differently. Learn, collaborate, and grow. Look for opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Leveraging deep domain expertise and a long history of flawless execution, Emerson helps customers in critical industries—life sciences, energy, power and renewables, chemical, and advanced factory automation—operate more sustainably while improving productivity, energy security, and reliability.

With global operations and a comprehensive portfolio of software and technology, we help companies implement digital transformation to measurably enhance operations, conserve valuable resources, and improve safety.

We provide equitable opportunities, celebrate diversity, and meet challenges with confidence—together, we can make an impact across a wide range of countries and industries. Whether you’re an experienced professional considering a career change, an undergraduate exploring possibilities, or a recent graduate with an advanced degree, you’ll find a chance to make a difference with Emerson. Join our team—let’s go!

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