L3 Technical Manager - ZTNA Support

Position                             : L3 Technical Manager - ZTNA Support

Company                         : Bay Datacom Solutions Pvt Ltd www.baydatacom.com

Location                           : Delhi @ client site

Experience                      : 8-12 Years  

Salary range                    : 20-24 LPA

Work Environment       : 24x7 Enterprise Security Operations & Technical Support

Position Overview

The L3 Technical Manager serves as the primary technical authority within the support division. This role encompasses advanced troubleshooting, architectural assessments, management of critical incidents, product enhancement, OEM collaboration, and the overarching technical governance of the ZTNA platform.

The ideal candidate will possess significant knowledge in ZTNA, endpoint security, secure access frameworks, threat hunting, and enterprise security operations.

Required Experience

• Bachelor's degree in Computer Science/IT/MCA
• At least 8 years of experience in:
• ZTNA
• Endpoint Security
• Threat Hunting
• Forensics
• Enterprise Security Platforms
• Experience with large-scale enterprise deployments

·        Certified L3 (Advance) level Specialist with a recognized ZTNA software or Next-Gen antivirus certification

Core Responsibilities

• Act as the highest point of technical escalation.
• Oversee the resolution of business-critical outages.
• Conduct advanced troubleshooting and root cause analysis.
• Evaluate platform architecture and establish best practices.
• Collaborate with product engineering and OEM teams.
• Lead technical governance and drive service improvement efforts.
• Promote automation and operational excellence.
• Assess security risks and monitor platform health.
• Establish standards, runbooks, and technical procedures.

Essential Technical Skills

Advanced Linux Administration, TCP/IP Networking, ZTNA Architecture, VPN Technologies, Secure Remote Access Architecture, Firewalls, Load Balancers, AD/LDAP, SAML, MFA Integration, SSL/TLS, Endpoint Security Platforms, Advanced Troubleshooting, Root Cause Analysis, HA/DR Architecture

Desirable Skills

SIEM/SOC Integration, Threat Hunting, Packet Analysis, Wireshark, Database Troubleshooting, Automation & Scripting, WAF Technologies, Vulnerability Management, Security Architecture, Cloud Security Controls

Customer Interaction Responsibilities

Engage in executive-level technical discussions, conduct service review meetings, provide solution optimization recommendations, manage customer escalations, and offer technical roadmap consultations.

Incident & Escalation Duties

Direct P1/P0 outage resolutions, coordinate OEM involvement, execute in-depth RCA investigations, handle product defect escalations, and implement permanent corrective measures.

Behavioral Competencies

Strategic thinking, Technical leadership, Executive communication, Accountability, Decision-making under pressure, Stakeholder management, Coaching, and mentoring

Performance Indicators

• Success Rate of Major Incident Resolutions
• Reduction in MTTR
• Platform Availability
• Quality Index of RCA
• Efficiency in Escalation Closures
• Initiatives in Automation
• Improvements in Platform Stability
• Customer Satisfaction

Preferred Candidate Profile

In-depth experience with:

• Enterprise ZTNA Platforms
• Secure Access Service Edge (SASE)
• Identity Security
• Threat Hunting Solutions
• Security Analytics

Strong Preference:      Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access, Cisco Secure Access

Please submit your updated CV including the following details:

1. Your CTC (fixed + variable)

2. Salary Expectations

3. Notice Period

Sincerely,

Rajesh Kumar

Aayam Consultants

New Delhi

Cell-9311232179 / 7011595674 

Email- [HIDDEN TEXT]