IT Support Specialist

At least 3 years of professional experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or roles related to Workplace Technology Support.

Demonstrated expertise in incident management, service request fulfillment, and providing end-user assistance in a corporate IT setting.

Extensive knowledge of Microsoft Windows operating systems and Microsoft 365 applications, such as Outlook, Teams, OneDrive, SharePoint, and Office suite.

Proficient in supporting laptops, desktops, mobile devices, printers, and other peripheral equipment.

Working understanding of networking fundamentals, including troubleshooting VPN and wireless connectivity issues.

Experience in supporting Audio Visual (AV) systems, meeting room technologies, video conferencing tools, and collaboration platforms.

Knowledge of IT asset management processes and the administration of asset lifecycles.

Basic comprehension of IT security protocols, access control measures, endpoint protection, and compliance standards.

Strong analytical abilities, troubleshooting skills, effective communication, and stakeholder management capabilities.

Experience in a multinational and geographically dispersed IT support environment is highly desirable.

Exceptional communication skills and stakeholder management with a strong customer-focused approach.