International Voice Process /Banking

Eligibility Criteria:

• Minimum 1 year of experience in international voice process is mandatory
• Excellent communication skills both spoken and written
• Graduates preferred (Undergrads with strong experience may apply)
• Must be open to UK rotational shifts

Roles & Responsibilities:

• Handle queries from High Net-Worth Individuals (HNIs) regarding banking transactions
• Support customers with debit and credit card issues
• Manage inbound & outbound queries related to KYC, AML, and compliance processes
• Accurately assign and process invoices as per internal protocols
• Deliver a high-quality customer experience while meeting SLAs and compliance standards