International Networking Voice Process

• Looking for candidates with excellent communication skill for technical support
• Candidate should be flexible to work in US Shift (Rotational night shifts).
• Candidate should be excellent in English communication.
• Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
• Any experience who are willing to work with technical process can also apply.
• Candidates with International Technical Voice experience is preferred.
• Networking Experience with International Voice is mandatory.

Essential Functions:

• Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
• Adhere to established SLAs, and productivity/performance goals
• Provide world class Customer Support by delivering service.