LT
Job Description
Primary Responsibilities
- Serve as the Subject Matter Expert (SME) for platform engineering
- Act as the technical expert for IBM ConnectDirect CD, overseeing build, operation, and modifications
- Lead the processes of installation, configuration, upgrades, patching, migrations, and platform improvements
- Ensure adherence to platform standards, configuration baselines, naming conventions, certificate/key management strategies, and operational runbooks
- Facilitate capacity planning, performance optimization, and enhancements to system resilience
- Manage operations incidents and problem resolution
- Deliver Level 2/Level 3 support for production-related issues, including triaging, root cause analysis, and implementing permanent solutions
- Diagnose end-to-end Managed File Transfer (MFT) processes, encompassing process definitions, scheduling, connectivity, authentication, encryption, and partner onboarding
- Enhance monitoring capabilities and minimize recurring incidents through automation and efficient problem management, enabling Automation DevOps
- Develop and sustain automation workflows utilizing Ansible, Jenkins, and GitHub CI/CD for configuration deployments and standardized changes
- Create and manage Bash/Python scripts for operational tasks, including log parsing, housekeeping, certificate checks, health assessments, and performance reporting
- Implement and refine monitoring solutions using Splunk dashboards, correlation searches, and AppDynamics for application performance insights as applicable
- Oversee system health metrics, availability, transfer success rates, latency, queue depth, and error rates while collaborating on infrastructure and network security
- Collaborate with network, infrastructure, and security teams on firewall configurations, routing, DNS, load balancers, TLS certificates, vulnerability remediation, and access controls, ensuring secure configurations that meet enterprise security standards with encryption both in transit and at rest, following the principle of least privilege and audit logging
- Provide cross-platform support in both Linux and Windows Server environments, including service/process management, troubleshooting, and patch coordination
Essential Skills and Experience
- A minimum of 8 years of practical experience in enterprise middleware managed file transfer platform engineering
- Extensive experience with IBM ConnectDirect
- Proficient in installation, configuration, upgrades, patching, process configuration, troubleshooting, and performance tuning
- Strong skills in Linux administration
- Knowledgeable in service/process management, file permissions, basic networking, log analysis, and troubleshooting
- Proficiency in scripting with Bash and/or Python for automation and operational tools
- Experience with Ansible, Jenkins, and GitHub within a DevOps delivery framework
- Familiarity with Splunk for searching, dashboard creation, and AppDynamics for diagnostics and monitoring
- Solid grasp of networking and security principles including TLS certificates, ports, firewalls, and authentication/authorization
- Experience in supporting Windows Server environments
- A Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- Relevant IBM product certifications, particularly in ConnectDirect, are advantageous