Google CCAI Developer

Job Overview:

• We are on the lookout for an experienced Google CCAI Developer who possesses in-depth knowledge in designing, developing, and deploying enterprise-level Conversational AI solutions utilizing the Google Cloud ecosystem.
• The perfect candidate will have a strong background in Dialogflow CX, along with expertise in Python-based integrations, API orchestration, and the development of cloud-native applications.
• Experience in transforming contact centers, modernizing virtual agents, and migrating legacy IVR and chatbot systems to Google CCAI is highly desirable.

Primary Duties:

• Design, develop, and sustain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
• Create voice and chat automation solutions for areas including customer service, sales, technical support, billing, payments, account management, and other contact center applications.
• Set up and oversee intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Construct reusable conversational components and enterprise chatbot frameworks.
• Essential Technical Competencies
• Google CCAI Technologies
• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical Qualifications:

• Experience in Migration is Preferred
• Candidates with backgrounds in any of the following areas will be strongly favored:
• Migration from Genesys to Google CCAI
• NICE CXone to Google CCAI migration
• Amazon Connect to Google CCAI migration
• Modernization of Legacy IVR programs
• Transition from Dialogflow ES to CX
• Transformation from traditional chatbots to Generative AI bots
• Migrating knowledge bases and redesigning conversational interactions
• Cloud migration initiatives for contact centers

Preferred Competencies:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google Dialogflow), Technology->Communication->IVR/CCT