Document review Specialist

Document Processing Specialist - Basic – Confirmations

Overview

Legal Response Operations (LRO) serves as an essential partner to Asset Management, Commercial Banking, and Corporate & Investment Bank, collaborating closely with internal stakeholders across CCB. Our team is dedicated to upholding the Five Keys to an Exceptional Customer Experience.

LRO encompasses the following key areas:

• Confirmations
• Court Orders and Levies
• Custody Services
• National Subpoena Processing

The Confirmations team is responsible for providing specific account details to authorized third-party requestors, validating customer bank relationships and confirming deposits or account balances.

• Assist clients in fulfilling annual SEC 10-K filing requirements for audits (Investment Bank, Treasury products, etc.)
• Facilitate government welfare benefits acquisition
• Support Mortgage Loan processing
• Manage Credit Lines with suppliers

Key Responsibilities

1. Make independent decisions on standard transactions and legal requests with minimal supervision, leveraging specialized functional knowledge and broader legal insights.
2. Manage complex request types with limited oversight.
3. Perform audit and document indexing tasks.
4. Exhibit strong business writing and verbal communication skills in English.
5. Demonstrate proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
6. Possess strong control and quality management abilities with a keen focus on accuracy and detail.
7. Display assertiveness and self-confidence, particularly when engaging with senior management.
8. Identify and escalate issues related to assigned tasks to team leaders or supervisors.
9. Maintain process continuity and adhere to SLAs through effective backup, follow-ups, and communication.
10. Adapt to evolving needs and deadlines while remaining composed under pressure.
11. Have a solid understanding of Banking operations, especially in the Confirmations area, along with the relevant serviced products.
12. Be adaptable and capable of managing change effectively.
13. Possess key personality traits such as strong communication, analytical, and writing skills, coupled with a drive for innovation.

Qualifications

This position involves extensive interaction with front office, middle office, back office, clients, accounting firms, global teams, custodians, and other business partners on a daily basis. The following skills are essential:

• A robust control mindset and commitment to high ethical standards.
• Comprehensive knowledge of OTC, Treasury, Loan products, and global markets is advantageous.
• Ability to achieve results through a proactive, hands-on approach.
• Capability to thrive in a high-pressure environment with time-sensitive deliverables.
• Flexibility to adapt to a changing environment.
• Capacity to manage multiple tasks simultaneously.
• A positive 'Can Do' attitude.
• Contribute to a collaborative and accountable work environment.
• Exceptional proficiency in all Microsoft Office applications, including Excel, PowerPoint, and Word is beneficial.
• Outstanding communication skills with strong logical reasoning abilities.
• Excellent written and verbal communication skills, with the ability to provide direct feedback.
• Strong organizational and time management skills.
• A positive attitude and professional demeanor, with the ability to accept constructive feedback easily.
• Aptitude for managing multiple priorities and meeting deadlines.
• Ability to organize and prioritize tasks effectively.
• A Bachelor’s Degree is required, with a preference for Commerce or Accounting degrees.

Pre-Requisite:

• This role necessitates an understanding of Audit Confirmations; therefore, prior knowledge in Confirmations and related products is a valuable asset.

Experience in banking operations or the financial services industry is preferred. Familiarity with the legal field is an additional benefit.